I ordered three books, and only one (the one apparently dispatched four days after the original two) arrived. I emailed them about 10 days later asking where it was and got quite a rude reply about international deliveries taking up to two weeks when i’m pretty sure it was a national one. So then three weeks later, i email again due to no sign of the books and they say they really should have arrived and ask me to double check with my local delivery office and then to confirm my address.
After all this, with various different unhelpful emails from various different customer advisors, they ask would i like a refund or a replacement, so seeing as one of the books was a present, i say i still would very much like the books so i’ll take a replacement. Then, i get a reply saying we can’t give you a replacement as ‘so many’ have gone missing (reminder-only 2)…why did they offer in the first place then?
So I ask for a refund then and get an automated email apologising about the order, and one of the lines says ‘unfortunately your title was out of stock’…which made me wonder were the books ever sent out in the first place? My delivery office has never messed up before, and the fact that they don’t even follow up missing orders (which would cost potentially a pretty penny for them) makes me think they never send out some orders at all.
They’ve definitely lost me as a customer and i’ll be making anyone else aware before they buy in the future.

As a long time Amazon book shopper I thought I would try BD for a set of books that I have been wanting for a long time – The Oxford Dictionary of National Biography (60 volumes).
I first e-mailed them and asked if they actually had it in stock, very quick reply – oh yes we have 30 sets. All good so on the 23rd Feb I ordered the books and almost immediately $AU2217.86 was debited to my AMEX. So far all good, with 30 copies in stock I expected to get them soon.
On the 4th March I received an e-mail and was told the order was cancelled, could not supply and would refund the money to my AMEX. Annoying but still OK, I will order from Amazon at a slightly higher price.
The next day I checked my AMEX and noted a deposit from BD of just under $AU1400, a shortfall of around $AU800.
Three e-mails later I eventually get an e-mail saying they had payed the correct amount and would do nothing about it and saying not to contact them about the matter again. They even hinted that they would not cooperate with AMEX in any investigation.
The matter is now in the hands of AMEX international investigations who I trust will resolve the matter.
Will I or anyone I know do business with BD again? Absolutely NO. Dont do business with them for anything other than cheap books where you potentially have little to lose.
If a BD manager wishes to contact me and resolve this matter I will be happy to post a retraction but as it stands at the moment I have been well and truly shafted by BD to the tune of over $AU800.