I took my 2 iphones in to one of your stores and the employee who was helping me (Jason) told me it would be a while before the phones were synced and told me to walk around the mall. when i came back to the store; he (jason) set one of my phones down on the counter, and someone stole it. i was upset and wanted to be reimbursed, but he just looked at me, as though i did it, and walked away. no "sorry" or anything from Jason. finding out he was one of the managers really upset me more. i have pressed charges against him (houston police dept.), called att, they have taken a months worth of service off (that's all they could do), apple told me "sorry this happened" and that's all they could do. i just want everyone in the world to know Jason from the apple store at baybrook mall (friendswood) (houston) texas is working with people, and he is definitely not a "people person" i have been an iphone owner the day the iphone has come out, and that apple store hasn't been there that long. so in other words, i have been a great customer, and jason has only been an employee there for a little while, and he should be reprimanded. it's not the cost of the phone anymore; it's the principle of the whole thing. i paid $600.00 for my phone, and apple won't reimburse me for the employees' (jason) mistake for a $200.00 phone. i am seriously thinking about changing from my iphone to another company.