I ordered the Ab Doer Twist from Thane.com, then decided I wanted to cancel my order. Spoke with a CSR, whom I barely understood, offered me a discount to keep my order. Note: No policies or rules were explained to me during my conversations with both CSR's I spoke with. Then on 6/16 I decided I just wanted to go ahead and cancel my order or just return it once I got it (it already has shipped). The CSR's told me at Thane.com that I can't return it and once I accepted the discount, (they have a 30 day money back guarantee) it voided my right to return the item (the supposed 30 day money back guarantee. This guarantee is crap!! This is the most odd thing I have ever heard from a company in my life|. So buyers be very aware! If you order anything from Thane|.com and they offer you any kind of discount!. You absolutely can not return your item, unless the CSR fails to mention to you that their 30 day money guarantee is null and void.. Note! They will have to listen to the phone converstion first before they do anything for you:. Other than that they make you keep the item, . This is the most insane company I have ever dealt with and the most rude CSR's in the business'. These people have no right to be dealing with the public at all.

Thane is a ripoff, charged mt credit card twice, but never received the h2o mop, they still don't want to credit my account. I had to contact my credit card company, which is investigating the charges. This has been over three months still not resolved.