Teleflora
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Category: Services
Contact Information
United States
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Teleflora Reviews
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ayoung
May 9, 2009
Flowers Looked Terrible
Wow I can't even believe I spent over $50 on this hideous bouquet. #1 go to teleflora and search for the everlasting lavender bouquet and check out that picture compared to the picture I attached. DO NOT BUY from this place... it is a scam.
After I complained to the company they gave me a refund of 20%. NOT GOOD ENOUGH! I bought that particular bouquet for the purple vase and they sent me a vase with painted pink tulips on it. Terrible!!!
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November 21, 2008
BAD FOR FLORISTS AND CUSTOMERS!
Teleflora really sucks when it comes to b0th customer sevice and helping their florists.
I co-own a local flower shop in Lewisville Texas. WE have been with teleflora for three years and we own ALL the codified products and such. So here we are less than a week from Thanksgiving and most of the other Wire Service (( FTD, 1800 flowrs ETC)) codified products have orders. Not teleflora! all of their codified products are still sitting on our shelves. Same with every single holiday as well.
They lie to us the florists, send us crap orders (( Come on 30 bucks for a codified arrangement that sells for 50 on the website? How can we deliver that.))
They tell us to make do with the pitiful amount of money they give us. So when people get an arrangement that they paid 50 for through the wireservice teleflora takes 15% right off the top. This leaves us usually with 37.50 or less depending on what fees they charge us.
We have to be able to make the arrangement with what we have so we usually are forced to cut back on flowers ETC because we also have to take off 7.50 for delivery.
So they cheat their florists and allow florists who do not have an actual store and work from home (( one of the minimum requirements is an actual location for customers to visit.)) to continue getting orders well qand above those that they send to the honest florists.
I cannot stress how much you need to take the time to look up and FIND a flower shop in the area where you are sending florists. That way ALL the money gets to the flower shop and your flowers will be filled to value.
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August 8, 2008
Response to other complaints
I know this is a complaint board... (I'm not that stupid) but I just needed to say my take on this company. I went online to place my first flower delivery order. The flowers were to be delivered today.
I looked at prices and reviews from three company's and decided to go with Teleflora.
On placing the order.. they let me chose the florist in the area that I wanted (had four choices-and you can view each of the florists website to make sure you like your choice) and it was as easy as placing an order for a book at amazon.
I left special instructions to deliver before 12, knowing that this was no guarantee, they only guarnteed that it would be delivered today.
Well, I called the florist (Harmon's and Barton's) this morning, got a friendly person right off and was told that my request should be able to be granted.
The flowers we delivered on time and looked like the photo. I was very happy!
Just need to give credit where it was due.
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May 20, 2008
Horrible service to customers
I ordered Mothers Day Arrangement from Teleflora, for both mothers. Well they took my payment in good faith, and I took their word that the Basket w/ 3 African Violets and Ivy would be delivered in good faith. As of today the issue of the one baskets still has not been address by Teleflora. Sunday I called the above number, and spoke with Joe (one of many calls made to different customer service pers of Teleflora), he assured me that the florist would be picking up the dead African Violets (2 of them not 3, placed in a tin can type container, not a basket w/ ivy) and delivering the ordered and paid for arrangement. To this date of writing this letter it has not been done. I have contacted Teleflora every day this week I have spoken to Joe & David of Customer Service, Angel, and two Karens that are Supervisors, and Lisa from Op Support, I have emailed them pictures of the item delivered. With no resolution to this problem. I hope that this letter will help others that live far from their families. USE a different Florist. My advise is DO NOT USE TELEFLORA THE HAVE HORRIBLE CUSTOMER SERVICE AND DO NOT CARE ABOUT RESOLVING PROBLEMS. At this time I have contacted my credit card company to get my money back.
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May 14, 2008
Still no delivery for Mothers day
I ordered my mother and mother-in-law flowers for mothers day. I did this well enough in advance to assure that they would be delivered without a hitch. My mother in-law got the flowers delivered to her without a hitch. I continued to wait to hear from my own mother about the flowers that she received, but nothing. I call Teleflora the same day that things were supposed to be delivered and the person refused to take my confirmation number or anything to check on the order and stated that the trucks had til 10 pm that night to deliver. I call back that night at 10 pm sharp to tell them, "now will you take my confirmation number so I can tell you that my flowers were not delivered?" The person tells me that there was a problem and that the florist was requesting more money from Teleflora to help with the flowers. She assured me that this would not be more money from me though. I was "guaranteed" deliver to be Monday May 12, and a 20% refund into my account to be credited. Monday comes, still no delivery. Yet another phone call to be told that the person did not completely file the order so it had not been sent to a florist. I was then again "guaranteed" delivery for Tuesday morning. Tuesday came and went, yet again, no suprise that there was not a delivery. I call yet again and they tell me that the complaints department is closed at that time and they can't do anything for me, but that my flowers should be "guaranteed" delivered that Wednesday morning and that this time I would personally receive a phone call from Teleflora regarding my complaints and assuring my delivery with a 50% refund into my account, not to mention the apology letter to my mother. Here we are Wednesday and I spoke with not one, not two but four different people today. The first told me that 4 calls to them is too many and to trust that they would have the delivery when guaranteed. I then speak with a Supervisor who states that he gives me a "100% guarantee" that my delivery will be received today without any problems and that I won't have to call them again complaining. He also said to me that 4 calls to them was too many, and after I told him where to go and how to get there because I as the customer could call as often as I needed to because I had paid for a services, he said that he really meant that 4 times is too many times to be calling with a complaint and he would get it fixed right here and then. Yet again, no delivery today and another phone call. The next person tells me that they are sorry to tell me that the Mother's day arrangement that I have ordered is no longer available and they would be happy to cancel my order and refund my money. Then, another supervisor gets on the phone and states that the order will be fully refunded and they will still guarantee that it will be delivered tomorrow. Here we come Thursday... wanna bet that there still won't be a delivery?
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May 13, 2008
Non-Delivery
I ordered flowers, a balloon and chocolates on Teleflora's website for Mother's Day for delivery in Honolulu on Friday, May 9, thinking I was beating the Mother's Day rush. No delivery. I followed up with Customer Svc Saturday morning and was told it would be delivered on Saturday, May 10 and I would be called if there was a problem. No delivery, no phone call. Sunday morning I talked to a Customer Svc Supervisor who told me the problem is that the florists were not responding to their calls, but she supposedly gave me a 50% refund and assured me of delivery on Monday, May 12, with a letter of apology and an upgrade in the size of the floral order. Needless to say, again, no delivery, no contact from Teleflora of problems with the delivery. Teleflora should never have taken the order-they can't deliver. I cancelled the order and called a florist directly in Honolulu, who turned out to be a former Teleflora florist. She told me of desperate calls from Teleflora this weekend, begging for them to help with deliveries, telling them to deliver anything even though they no longer participate with Teleflora. They refused. The florist gets the complaints and the customer is dissatisfied with the florist, not realizing that Teleflora told them to send anything. She wasn't surprised that florists weren't responding to Teleflora's calls - not when Teleflora keeps over 20 percent of the order cost.
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May 13, 2008
Horrible Experience with Teleflora
On May 8th we ordered some Mother's Day Flowers online at Teleflora. We ordered over $400 worth of flowers to be delivered to several Mom's. We were guaranteed same day delivery as long as the order was placed by 2 p.m. We placed the order at 10 a.m. and the flowers were still not delivered the same day. We called and complained on May 9th and they gave us an excuse that the flower order had bounced around in the online world and was never given to a floral company to make. After filing a complaint with Teleflora they guaranteed to have the flowers delivered today instead. When the flowers were delivered it wasn't even close to what we had ordered. They made up some cheap arrangement and thought that whoever ordered it wouldn't be there to see what flowers were being delivered. We refused the flowers and contacted Teleflora once again. Now we have to wait for another arrangement that might/might not be delivered today and probably won't even look close to what we ordered. DO NOT EVER ORDER FLOWERS FROM THIS COMPANY!!! You won't even get to speak to someone from the US to handle the matter. The person barely speaks English. Also, another arrangement that I had ordered was not even in the vase pictured online for America's Favorite Mother, which has been advertised on tv. No credit was given for the vase mix up, but we did receive a 40% off credit for the other 2 screw ups above.
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March 29, 2008
late delivery and not what was ordered.
On Thursday, March 20, I rodered the "darling Daisy" bouquet for delivery March 21 to my mother. This arrangement as pictured in the ad and on the Teleflorawebsite is at least 10 visible daisies, 8 visible yellow roses and sprays of tiny yellow flowers as filler, all in a ceramic vase with an embossed and painted daisy motif.
By 5:00 pm they had not been delivered. I contacted Teleflora's customer service by both telephone and e-mail. The verbal response was, "Well, the local florist received the order." Nothing else was forthcoming. The arrangement did not appear that day. By 0:00 am I was again contacting Teleflora by phone and e-mail. By phone, this CSR offered a 30% refund due to the "late" delivery, which my mother had not yet received. Finally at 3:00 pm my mom got her flowers. When someone, especially your mother, says, "How much did you pay for this?" it means something is wrong. I asked her to describe the flowers.
She received: 6 roses, a handful of daisies and some fern in a glass "ivy bowl" style vase (like a small goldfish bowl with a fluted rim). The vase had hand-painted flowers and a 1/4 inch ribbon on it.
Of course, I immediately received the e-mail stating the delivery had been completed. So I made another round of calls and e-mails to launch the complaint about the product received. Verbally, I was assured that my mother would receive at lteast the proper vase, but the discount would be only 20%. By e-mail, the CSR stated the refund would be 50%.
Today, I learned my 50% refund was because they could not furnish my mother with the proper vase.
STUPID ME - I ASSUMED THE 50% REFUND WAS FOR THE LATE DELIVERY AND THE MISSING FLOWERS.
I have the name, address and phone number of the local florist, but I trusted Teleflora to deliver what they advertised. Is this "bait and switch"?
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February 15, 2008
Order was never delivered!
I placed an order of flowers with Teleflora to be delivered on Valentines day. The order was made 2 days prior to Valentine's day. I had to personally called Teleflora on the night of Valentine's to confirm if the order was received by my recipient. However, nothing was delivered. I had to call many times to complain about the situation. The Teleflora supervisor had done nothing for me and said that I will not get my refund until they can find out what's going on with the order. Valentine's day is now over! Sadly is that nothing was delivered and I still haven't gotten my money and nothing was done about this!
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January 8, 2008
Shoddy arrangement - lying service people!
I ordered my sister a teleflora centerpiece for Christmas. It was supposed to be a Thomas Kinkade Church with white roses, and delphinium. This was ordered from the heart. The church looked like the church my parents were married in and the flowers their favorites. Instead she received a ugly tin sleigh with about 6 carnations and a plastic apple in it. I called teleflora they offered a 15% percent discount, wow! I paid 65 dollars for a arrangement I could have gotten at a grocery store for 15 bucks. After much haggling teleflora said I would receive a 30% discount I received 14 dollars back (about the 15% originally offered to me.) I have spent endless hours on hold with teleflora, and will never order from them again!
The florist then sent me some roses as a apology, which is I guess why teleflora decided the 15 percent discount was OK. The roses never opened and fell over and died after 2 days. They sent my sister a bouquet of Star gazer lilies, which she is allergic to as a replacement. They ended going to her neighbor since she was unable to have them in her house.
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