The worst. Didn't tell me they couldn't deliver (the day before my Mom's 75th birthday!!!) until THAT day, I called right away and no apologies! I should have canceled then! I foolishly decided to use them anyway and have them send the day after her birthday (her birthday was yesterday, Sunday 12/27) and I get an EMAIL SIX HOURS ago, they no longer have what I ordered in stock, so, what would I like to do? I would tell you what I'd like to do, but it is illegal! I called and canceled and again, no apologies. How can a business like this survive? Unreal...

My friend ordered a $50.00 arrangment for my birthday online from Teleflora. When I called to tell himje Thank you he asked how it looked. I sent him a picture and he was livied! It was very small. He did ask it to be a designers choice and expected it to be that amount. He also paid a $13.99 fee for ordering online. He asked I contact the florist who delivered it and see what the problem was. They were wonderful they came right over with the printed order from home office ( teleflora). To my surprize the order was sent to them for $38.95 ( not the $50.00)including delivery which was $10.00 to my area. So that left $28.95 to the florist to make this arrangment! Telelora would be taking an additional 27% off the top of that! So that left them $20.00 to work with! No wonder the arrangment was smaller that what he thought it should be!
The moral to this story is to just look up a local florist and make the order. They will make one for the total amount and will surpass what you can get from ordering from Teleflora with all of those extra charges.
With the holidays here do be caught in this scam, just buy local!
Since then I have ordered many things from this wonderful florist and have been very pleased with the value of what I ordered. She has also helped me order for others that has been sent around the country.

After having two bad dealings with ordering flowers for a family matter I looked into what was happening when you order flowers from Teleflora or FTD. First time I went to the FTD site and ordered roses for my mother for Valentines a week before the date. Got confirmation, took money from my account all had been taken care of I thought.

Was not until later that night that I found out she did not recieve them. Called the company where they begin to tell me that they could not find a florist to do them at the advertized price on there web site! The company the next day sent out a box from their home office not arranged and dam near dead. Offered me a discount on my next order and not a refund. NOT A HAPPY WOMAN at this point.

Asked around and was told that most shops in her area were Teleflora members. So I ordered her birthday flowers through them. I paid almost $80 and expected a nice arrangment. One was delivered. It was small and did not look like a $80 arrangement. Really aggrevated now, I went to see my Mother a couple of weeks later and decided to talk with the shop owner to share my concerns with her.

I go in armed with my paperwork and a chip on my shoulder fully expecting to have a heated argument with this lady, but to my surprise found a very respectful, helpful woman.

She pulls up her paperwork and shows me the order. Her paperwok shows $60 and that includes delivery! We go to the web page and sure enough it shows the total of what I paid but the company is getting the rest!
Now here is the big pissed off on my part, as we talk she shows me how Teleflora works and when you call in they get 27% off of the top of the order before they send it to fullfilling florist! Now this is off of the $60 not the $80! That is their room to negotiate with the florist to fill the order! So basically you are getting almost half of what you pay for! This is so wrong in so many ways!

SO FROM NOW ON ALL OF YOU SHOULD CALL YOUR LOCAL FLORIST AND TALK WITH THEM INSTAED OF GOING THROUGH THE BIG WIRE SERVICES.!!!

Since I have learned of this I have called the lady directly who has the shop that was so helpful and I have been so pleased with everything!

Calling a wire service is like paying a 40% tip to someone to do a job that you can do yourself! PLEASE CALL YOUR LOCAL AREA FLORIST AND GIVE THEM YOUR BUSINESS AND NOT FTD OR TELEFLORA!

I placed an order for my mom to be delivered on May 8th, 2009 for mother's day. I placed this order well in advance of Mother's day. When the placing the order online everything went through fine. No delivery on May 8th. When I called to follow-up, the representative assured me the delivery would be placed on May 9th. No delivery made. I call again to follow-up 3 days later and they tell me that there is no florist in the area of delivery. Funny thing, no one ever called to inform me. I am PISSED!!! Plus the rep did not sound surprised nor did he apologize. He states that I will receive a refund in 2-3 days.

Ordered flowers for Mothers Day on May 5th to be delivered May 8th. Mom never received flowers. Teleflora stated they would issue a refund. The rep didn't act surprised or offered no apology for non-delivery (this must happen a lot). There is no way to track delivery with this company which is unfortunate. Felt bad because Mom didn't receive a gift in time for Mother's Day. Never Again...