Plant arrangement ordered by my brother for my wife who is ill. A flower arrangement was delivered instead and left on front porch in cold and doorbell was not pushed. Teleflora, a sub. of Hiroshima Bank of China out of Buffalo, NY says that 4 attempts to exchange and several phone calls were made. We were home all the time and this didn't happen. Teleflora says they are done with it. Great Blooms of Raleigh rudely told me thay couldn't talk to me. Frustrating.

Ordered a flower arrangement for my bride today and it was delivered, but I'm not sure it's worth the 70 bucks I paid when they did not deliver any red roses. They got close but not 70 bucks worth. Photo on the left is the arrangement on the website, photo on the right is what my bride got delivered. Hmmmmm.

I ordered a Memorial Day arrangement for my father - a retired Veteran. The order was a red, white, and blue arrangement, with a large American Flag balloon.

I ordered the arrangement from my home state, then drove to my parents house, in another state, the following day, so I was at their home when the arrangement was received.

I was shocked when I saw what was delivered - it bore NO resemblance to what I had ordered. The florist has simply clipped off a few branches from an hydrangea bush, added some fake red berries, a few blue and white flower stalks, stuck in a couple of flags, and called it done - and this cost $70+!!!

I called Teleflora immediately. When I explained this was for Memorial Day, the Teleflora rep asked, "When's the funeral?" I told him it was NOT a funeral, it was for Memorial Day. His response was, and I am NOT kidding, "What's Memorial Day?" At that point I explained to him that we celebrate Memorial Day in the United States, and asked him where he was located. "Los Angeles, " was his response.

He told me that, since it was after noon on Saturday, I could not have a substitute arrangement delivered until Tuesday - the day AFTER Memorial Day. I declined, and requested a refund. I was told I would need to return the flowers.

The following Tuesday, I took the now-dying arrangement (it had started dying within 24 hrs) to the florist. She remembered the call from Teleflora, when they gave her my order. She said she specifically told them she did not have any of the items for the arrangement I had ordered. They told her to just tie a blue bow around anything she had, and deliver it.

After this experience, I will **NEVER** use Teleflora again.

Teleflora customer service is rude - even after a delivery of flowers for my father's birthday didn't* arrive - the way Teleflora 'logs' their consumer complaints, they design it to protect their FLOWER SHOPS from failling to make delivery.

Not good - clearly they want to protect somebody and it WON'T be you. I am waiting on my refund. And I did NOT like the way I was told the complaint was recorded in order to get my refund. They made it sound like it was MY fault for cancellation.

It's was nearly 7pm! If the flowers hadn't arrived to my recipient by then, the florist Teleflora works with screwed up! Teleflora suggested canceling my order.

Teleflora also said they would reorder - I called back to make sure (something didn't sound right after I let some time pass and thought about it) - new person told me there was no NEW such order.

Worse part is they made a situation worse, they must have poor management & possibly just make enough money. Maybe they can explain to my father why his birthday was w/out acknowledgement. I know he was disappointed and relying on a pick me up that day given his types of days. I know our relationship wasn't always rosy, next time you have that much riding on a relationship - don't use flower companies!

Guys if you're going to spend that much money on flowers/gifts, go to a gift basket site - they seem to take better care of people/orders that way. Plus sometimes it's the same amount of money you'd be spending at these ridiculous flower companies. Flower companies are simply ripoffs now, they have "Deluxue" prices now, with MISLEADING pictures displaying the SIZE of your order.

Personalize your order - baskets are the way to go!

I ordered flowers for a funeral in which the family was devastated by a tragic death and teleflora didn't deliver. I got a refund, but too late to do anything. I felt terrible that there was nothing from our family. I will never order from them again.