An order was placed with Teleflora for delivery on Saturday for a flower arrangement for Mother's day. The order was accepted and credit card charged. There was no delivery and no contact at all through Monday. Customer Service was e-mailed and called. The representative said the order was not delivered because they were over extended. There was no indication of that or we would have made another choice. There was no answer to the e-mails from customer service either. Horrible service. Don't order anything from these people! What ever happened to truth and honor in service.

I ordered flowers for my Mother who is in a nursing home. I placed the order on Wednesday before Mother's Day. At 5pm on Saturday before Mother's Day and when stores are closing, they send an email saying florist ran out of flowers and they weren't going to send anything. I live 100 miles from the nursing home, so I have no options. I complained to the company and they didn't respond.

Teleflora has to be the worst company I have ever dealt with in the florist industry. On the Thursday before Mother's Day, I ordered flowers to be delivered to both my grandmother and my mother-in-law for Mother's Day. They told me my grandmother's area in New Jersey could not deliver on Sunday since it was too late, so I in turn chose to deliver on Saturday, before Mother's Day. On Saturday I receive an email confirmation stating that the flowers were delivered. When I called my grandmother on Sunday, since she did not metion it, I asked if she received them. She told me no. Now it is Mother's Day and obviously too late to send flowers. I live in Florida, so I can not just buy them and bring them to her. I call Teleflora. They connect me to someone in Indonesia who cannot understand that I am telling them. All they tell me is that a delivery confirmation was received. I ask "where are you located", they tell me "our corprate office is in LA" I tell them, "that is not what I asked, I asked where are YOU located right now". They tell me Indonesia. I ask to be connected to the United States office. They put me on hold and the same person comes on and tells me they are in the corporate office in Arkasas. I tell him that he sounds exactly like the last guy I spoke to and would now like a manager, in the United States. They said ok and then hung up. After 1 1/2 hours I managed to get an American sounding person on the phone who seemed to be willing to help me. Although she reassured me that the flowers would be delivered on Mother's Day, it is now Monday, at 12:15 P.M. and they still have not been delivered. I called again and was told that they when they were delivered, I would get a receipt by email. I explained I already had a delivery receipt, but that the flowers were not delivered. The girl was rude and told me I could cancel the order at any time. The second set of flowers to my mother-in-law were never delivered either. Yet, they had no problem charging me $25 for delivery on Mother's Day. Needlesstosay, I am disputing all charges on my credit card and have asked my Mother-in-Law to decline the flowers. In the future, I will just call local florists in New Jersey where the people live and cut out the incompetent, irresponsible middle man. Teleflora sucks. Go local.

I ordered the flowers online on a saturday. I chose teleflora because they said they could do sunday delivery if ordered by I think it was noon on sunday, so I was way ahead of that deadline. Their flowers were more expensive, but I chose them because they offered sunday delivery, and sunday would have been the birthday of my late FIL. Flowers were for my newly widowed MIL. They called me Sunday before noon to tell me the flowers wouldn't go out that day, and that I needed to call them for an alternate delivery date. I called the number, and their customer service was closed on sunday (which they did NOT mention in the voice mail they left me). So I called them early monday, told them how very unhappy I was since I had chosen them specifically for sunday delivery, and said to get it delivered today. They offered me a measly $10 upgrade. I asked what the reason was that it wasn't delivered, and she told me that it got passed around between a couple of florist shops, and by the time it got to a shop that would do it, they would no longer do it that day. So the fault was your system. Then they called later Monday and said they couldn't deliver them AGAIN. I asked what the reason (excuse) was, and she said that the florist delivery trucks had already left for the day. I had called WELL before 2 pm, and their website says order by 2pm for same-day delivery, not to mention my order had been placed 3 days earlier, and my call had simply been to tell them to reschedule the delivery. When I pointed this out, she said, "That's what our website says, but the florists don't honor it." !! The flowers finally got delivered on Tuesday. I believe this is the worst service I've ever gotten from a national company.

So my husband thought he was being very romantic for Valintines Day and he ordered me the flowers that I wanted he let me pick them out so no disappointment and on Valintines day I sat and waited for my arrangement to show up to my office but it never showed up so I sat on the phone for 1 1/2 hrs to find out what happened and instead of your company telling the truth that my flowers were still going to be delivered they just left me waiting til 8pm still no flowers. The company told me that they would try to delivery the following day so again I waiting all day for the delivery still nothing. So I got on the phone again and this time the company tells me that there was a computer comunication error and they could only offer me a refund at this time.