This was the worst sent my soon to be daughter in law bday flowers never showed up no call no screw you no anything. I will never never use this company again and will tell everyone I know how bad the service is.

Ordered some flowers for my Mom for Mother's day and then the day before Mother's day I receive an email stating that the order had been cancelled because they didn't have any flowers.

Now they were sure quick to charge me, and really slow to refund my money (5 business days).

Worse, they left me scrambling for a replacement gift with no time to spare. Will not use Teleflora again!

I ordered two firefly flower standard arrangements thru Teleflora on Monday the 3rd to be delivered on Friday. The first was delivered to my mother on Friday as scheduled; however, upon speaking with my mother, who then e-mailed me a picture, I realized that what she received was NOTHING like what I had ordered. The vase was a plain green vase (the one I was supposed to receive was a "special" clear vase with frosted fireflies on it), there were no ornaments attached to the flowers (the one I ordered had gold firefly ornaments attached to the flowers), and the flowers were VERY sparce...it was mostly greenery (the one I ordered was a full bouquet. I called Teleflora and explained the situation and was assured that they would send a new arrangement out and that it would be correct this time. I questioned this several times stating that if the contracted company in Maine did not have the vase and were obviously running low on flowers the first time, what makes them think they will do any better the second time. I was assured she would receive a new arrangement and it would be what I ordered. It has been 3 days and my mother still has not received a new arrangement. I paid almost $60 total for something that I did not order.

The second arrangement I had sent to New York. Friday evening around 7 p.m. mountain time, I had not received an e-mail confirmation that it was delivered so I called Teleflora. I was put on hold while they supposedly contacted the florist in the Bronx. They came back and said that they are still delivering and that I would have to wait and see if they arrived before they could credit me any money. Immediately after getting off the phone I realized that it was after 10 p.m. in New York and there is no way anyone would be delivering at that time of night. I was conviently blown off and did not want to be on hold for another 20 minutes before someone picked up so decided to wait until morning before calling again to see if the flowers were delivered. I called the next morning and was told they were delivered at 9 a.m. but still no confirmation. On Sunday, I spoke with my father-in-law who stated my mohter-in-law received the flowers Saturday evening. Again, I was conviently blown off. I also have no guarantee that what she has received is any better than what my mother received and to come out and ask, "What does it look like, what do the flowers look like, and what does the vase look like, " would seem quite unusual considering I am the one that ordered the flowers.

I then filed a complaint on line in regards to everything mentioned above and have only received a confirmation that they have my complaint and are working on it. Yeah right. It has been two days.

This a.m., Wednesday the 12th, I received two surveys stating, "We hope you are happy with your order." Obviously, I am not!

Ordered flowers a week in advance for delivery on Saturday May 8th for my mother for Mothers Day. When asked about any special delivery instructions, I requested that they be delivered by 2:00 p.m. They were not delivered at 2:00 p.m. or even within a reasonable time thereafter. I called four different times wondering where my order was. At 6:30 I called again, was put on hold until 7:00, at which point in time I cancelled my order. At 8:45 p.m. an arrangement was delivered. Six hours and 45 mins. after they were suppose to arrive. Upon arrival, I made yet another phone call to their customer service line and was put on hold for over an hour. When a customer service rep finally picked up, she said that she could not hear me and hung up on me.

When received, the recipient was no longer there to receive them. I am thankful for that because it was the most God Aweful arrangement I have ever seen in my life which included 10 very small wilted sunflowers and a bunch of brown, insect eaten greenery that looked like it came off of someones bushes in their yard. I paid close to $100.00 for an upgraded premium arrangement, and was absolutely shocked at what was delivered. My sister took pictures of the arrangement which she will be sending to me for record.

My expectation was that I would not be charged and the credit to my account would proceed as requested 1 hour and 45 mins. prior to the late delivery on Saturday. When I cancelled my order (prior to the late delivery), I was told that a confirmation of my credit could not be given to me. I strongly suggested that someone from their company send my confirmation credit to my email address immediately! I also strongly suggested that they remove whomever the Ocoee florist was that they used from their list of active florists. I will never deal with this company again and suggest others do not either...RIP OFF!!! EXTREMELY POOR CUSTOMER SERVICE!!!

I ordered a funeral spray for my mothers funeral. I called first to make double sure they could deliver the order in time for the funeral and was told that funeral orders take the highest priority, so being reassured, I placed my order. On the day of the funeral - no flowers.

I placed a call to Teleflora, and a rep told me that the person who handles the orders at the florist had stepped out and he told me he would call me back after he was able to speak to her. No phone call back. Since it was my mother's funeral, I was too busy that day to call them back. the next day, I got a computer generated email telling me that the flowers could not be delivered on my preferred date, and to provide them with an alternate date for delivery. I was appalled and emailed back that my mother did not have an alternate funeral date.
HERE'S WHERE IT GETS REALLY BAD: Teleflora told me that the florist would like to deliver the funeral spray to my house and they would put in an additional $25 worth of flowers to make it up to me.

WHAT? So, basically, they failed to deliver a funeral spray to my mom's funeral and now they want to see if they can keep my money and the order? I told them that they had just added insult to injury - and seriously, the guy at Teleflora told me that "That was the florists offer, not mine". since then, I have been round and round with Teleflora about this situation - and every single time, they blame the florist and take no responsibility for the problem.

To any Teleflora defenders / employees who would like to post comments defending them saying that they are simply an order taker - keep this in mind - you are the face of the business - you provide the guarantees, and you are responsible for all florists you choose to handle your orders. Furthermore, when something goes wrong - step up and take responsibility. All a customer really wants is a sincere apology and and effort to make it better.

I have finally fought hard enough to get my refund - but the anguish this has caused me is just so awful.

I will never use Teleflora again, and would advise you all to shop locally with independent small business owners whenever possible - and if not, do your research online before using a big company that doesn't care about one small order.

This was my last opportunity to give an expression of love to my mother and they ruined it completely.