I received a mortgage from Taylor Bean and Whitaker last April. I have my payments set up on automatic draft and it comes out of my checking account around the 5th of each month. I checked my account each day from the 5th and until the 7th and no payment was taken. I called Taylor Bean and Whitaker and waited 1 hour only to be disconnected. I called the next day, waiting 45 minutes and the representative stated that they received my payment and I needed to call my bank. I stated, are you sure because it takes 45 - 1 hour to get someone in your office. He insisted I needed to call my bank. I called my bank and they said Taylor Bean and Whitaker have not made an attempt in August to get my payment. I have sent them three emails trying to get this resolved. The last email, two days ago asking that they call me...no call has been received. Any suggestions? Contact me at [email protected].