Tata South Africa

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Zambia

Tata South Africa Reviews

	Willem A January 11, 2011 TATA South Africa not honest towards consumers How does a consumer know what he is actually purchasing? So often consumers are enticed to buy a motor vehicle through clever advertising and hard to resist offers, but most of the time the consumer is not really aware of what he is actually buying. It is with much concern and disappointment that I too purchased a Tata vehicle under a complete misconception last year. I purchased the vehicle in the month of April 2010. I was informed that the vehicle was a 2010 model. 8 months later, i am experiencing numerous technical and mechanical problems with the vehicle. After some investigating and consultation, i discovered to my dismay that the vehicle was actually built in the year of 2006 in India, so in other words the vehicle stood in storage for +- four years. Had i known this previously I would never have purchased said vehicle. We all know that when a vehicle stands that “wear and tear” still takes place. Tata South Africa tried to reassure me that the vehicle was inspected in October 2009, but to me this is not good enough, as technology changes all the time, and in fact I purchased a 2006 vehicle at a 2010 price (in other words an old car with old technology at a new updated price). Tata has requested that I take the car to the nearest dealer to be assessed, but will it have to be repaired at my own cost?? Tata also claims that the model of a car is determined not by the year wherein it is manufactured but by the year in which it is first registered with the South African Licencing Authorities. So in other words should a car stand in storage for 10 years and then be sold its model would be 2016 (to me this is dishonest and misleading). My concern is just that is this happening throughout the motor industry, or is it only Tata that is not honest with consumers. During the recession so many newly manufactured cars were not sold, does this mean that those same cars will now be pawned off to consumers by using clever hard to resist offers at new updated prices and sold as 2011 models?????
	Quarry Master August 30, 2010 POOR Customer Service & After Sales Service 30th August 2010 TATA South Africa Tel : (011) 398 - 9000 Fax : email correspondence Email : [email protected] c.c. : [email protected] b.c.c : Complaints Board of South Africa URGENT ATTENTION : SCHALK LUBBE C.C. : HARNEET LUTHER To Whom It May Concern: RE : AFTER SALES SERVICE With reference to the above mentioned issue. I would like to bring to your attention and express my dissatisfaction regarding the previous service carried out on a 2008 TATA Telcoline Bakkie, MAT37402169R33607, Registration Number : XYY 536 GP, this also causing a serious problem in return also causing an amount of damage that TATA has inform that they will not be held liable. On the 17th May 2010 the TATA Bakkie was booked in for a 30, 000km service as this vehicle has been purchased with a maintenance plan, the odometer reading was +/- 6, 000km over the service reading and in return the vehicle was booked in for a service which duly took place. On the 20th July 2010 one of our employees one her way home experienced several problems with the vehicle when the bonnet latch came loose causing it to flip up and damage the windscreen ( See attached notes of events that took place on the 20th July 2010 ). On the 21st July 2010 we immediately contacted TATA East Rand to inform them of the problem which in return a Mr. Donald Struthers was sent out to our premises to inspect the situation the following day being the 22nd July 2010. We were later notified that TATA Head office would handle this request and they will inform us of the steps that would be taken, +/- 4 Weeks went by when we received a letter from a Mr. Schalk Lubbe informing us of their findings. ( See attached Letter ). When a problem arises with a customer, I tend to find a solution to the problem, why is it we had to wait a month later to be informed? I do not handle any customer better than the other and in return do not expect to be treated like that either. As General Manager of the above mentioned company, when servicing a machine or vehicle certain procedures have to be carried out including a checklist before and after a service to make sure all bolts are tightened and no locks or latched are loose including the stamp of service in the records book, this was clearly not done and as stated in Mr. Lubbe’s letter due to the vehicle being over 30, 000km’s they will not and cannot be held responsible for the damage of the windscreen, in my opinion had the vehicle odometer reading be less than 30, 000km’s then TATA South Africa would contemplate replacing the windscreen at their cost?, that is what the letter states, if you kindly read through it. The vehicle is currently at TATA East Rand, which they have informed us that the minor problems that we were experiencing have been tended to BUT not the windscreen, Quarry Master is a company that excels in the service and delivery in the mining and aggregate industry, we have a fleet of vehicles that also need replacing and in 2008 when Mr. du Toit purchased the vehicle we seriously thought of changing the whole fleet over to TATA but now with the series of events not even to speak of service we will remain with our fleet who is currently with NISSAN. I have also informed the Complaints Board of South Africa of this situation as this is unacceptable and ask for your immediate attention in this regard, this is a company vehicle and is needed in the field to carry out work, we ask for this to be handled URGENTLY and your most favorable response in this regard will be greatly appreciated. Trust you find the above and attached all in order and should your require any further assistance, feel free to contact me on the numbers given and I will gladly assist. Assuring you of Our Best Attention at ALL times, we remain. Kind Regards QUARRY MASTER BEVERLEY GENERAL MANAGER Tel : +27 11 845 – 5080 Direct : +27 82 651 5496 Fax : +27 11 845 – 5081 / +27 86 626 6338 Email : [email protected] / [email protected] Website : http://www.quarrymaster.co.za
	Andrew McLintock March 23, 2010 Terrible Service - 2 months without my vehicle Complaint description: My car went in for a replacement Intercooler (Tata Safari 2 x 4 DiCor Diesel SUV). it has 25000 km on the Odo. Bought for R250K in Aug 2009 from Tata Pta Central. This was at the end of January / beginning of February. I waited 4 weeks before they got the Intercooler and "fixed" my vehicle. I got it back on the Tuesday after asking them to MAKE SURE EVERYTHING was fine and to test drive it. They gave me the vehicle and I drove it out of the garage. It had no power under 2000 revs until the turbo kisked in and then I had a bit of power but the car was jerking and spluttering. I got to JHB where I live in Houghton and drove back to the garage in PTA on the Wednesday. They farted and fiddled and changed an injector and I left and the vehicle was worse. I got it home again and was on my way BACK there (JHB to PTA) on the Friday morning when it stopped completely at Allandale Road. I got it to a garage where I waited 3 hours (and 15 calls to them at Tata PTA) before I got any tangible help. i.e. The arrangement that I could leave the vehicle at the garage with the keys at the shop so the Tata Roadside Assist (contradiction of terms)could collect it from there and take it to the Tata Midrand Dealership (because they would not take it to Pretoria). I called Midrand Tata on Monday morning and the vehicle had not EVEN been collected from where I had left it on the Friday. I phoned head office and spoke to Schalk in the MD's office (I think) and he made sure it got taken to Midrand. It was there the whole week til Thursday (last week) and I was quoted R1048.oo for a new fuel filter and R 100 of diesel because "the problem was dirty fuel" so they had to drain all my diesel and replace the filter. I drove out of there at 18:45 on Thursday evening and it did exactly what it had done on the Friday morning the week before and quit on me. So I phone Tata Roadside assist and got a message saying their hours of business were 8am - 5pm (what good is that). So I called MiWay Roadside Assist and they were there within 45 min and towed it back to Tata Midrand. I have spent R4000 + on the Intercooler, a further R1048 on the fuel filter, fuel and labor (when that was obviously NOT even the problem), lost 22 hours of my consulting time at R350 / Hour, have not had my vehicle for 8 weeks now, had to cancel my holiday last week even though I had to take the leave I had applied for because I could cancel it at such short notice, and have now had enough! I called Tata Midrand this morning and spoke to Gerry who informed me that I had a blown head gasket which would take another week to fix, but he is sure it can be done under warranty.(I should hope so). I have a good mind to sue Tata for all my lost income and the money I have had to GIVE them with NOTHING in return. ... Solution selected: I would like you to repair the item free of charge Solution description: And refund me ALL my money spent at Tata so far, including the Intercooler costs, and make sure it has a FULL tank of diesel when it comes back AND make sure it is clean, AND deliver it to me at work or at home (I am tired of driving back and forth). Andrew McLintock [email protected]
	October 17, 2008 The customer is always wrong My vehicle broke down at 07:30 on 15/09/2008. I phoned Tata who is 6 km away from where it broke down. They only arrived 8 hours later to tow it.It is still under guarantee and they charged me R450 for towing charges, contrary to the guarantee. It is now 17 days later and my vehicle is still not fixed. They did not supply me with a courtesy vehicle. I need the vehicle for business. They do not come back to me as promised.

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