I ordered a 32G iPod Touch on 12/16/10 for $259.99, paid $23.27 in sales tax, and $5.99 for shipping. The type of shipping was defined as UPS Mail Innovations Standard Shipping (3-5 business days). However, on 12/20/10 the item was transferred from UPS to the USPS and sent Standard shipping, which is technically Parcel Post and can take up to 15 business days.

During my 1 hour 30 minute waiting/hold/call with customer service at Target.com they only would offer to refund my money. There were several offers.

1. They could not guarantee the same price and would still charge me the same amount for shipping. Then I would have to wait another 15 days to see if it arrived. Not satisfactory.

2. They would refund the money and I could go into the store and pay the higher price. Not satisfactory.

3. The rep, Richard, said that he could refund to my Visa and re-order at the same price. I asked if they could process that with a next day delivery and not charge me for delivery fees due to the product not arriving on time, and not yet. This might have worked.

However, while I was on hold waiting for an answer to option 3, they contacted a US Postal worker and had them come on the line to explain that the delivery time was appropriate and that I should file a complaint if it did not arrive by 1/7/11. While the worker was on the phone with us, I asked them to explain the pricing for the weight of the product shipped (approx. 0.4 oz). Had it been shipped Priority Mail (2-3 days) it would have cost $4.90(ish).

The only answer I got was that they can refund my $5.99 for shipping, and hope that it arrives by 1/7/11 or I can file a complaint with the USPS.

I do not feel they met my needs as a customer. They should stand behind their offered claim to ship between 3-5 days. They also need to reconcile the difference between the naming of their shipping and charge for appropriate shipping times. They need to acknowledge what they consider Standard shipping, and what the post office considers "standard" shipping to ensure their customers receive items in a timely manner.

This was to be my daughter's Christmas gift, and I now have a very disappointed 15 year old who didn't receive her present from me. I understand a day or two, but since it's been so long due to their error on the shipping I feel they misrepresented themselves. In addition I have spent at least 2.5 hours on the phone with: Target.com and the USPS trying to locate an item that should have arrived at least 12 days ago.

I placed an order on Nov 13 for a Fisher Price IXL. The item was shown as in stock. At the time I could have bought it from other places but chose to order through Target because I've always loved their stores. I was told I would have it within a week. The next day it showed as not being in stock but I wasn't concerned at first because it was so early. Then after several delays I called on 11/29 and was told it would be in my hands by 12/8. On 12/7 I received another delay notification, so I called. I was told it would ship on 12/8. By 5 on 12/8 I realized it wasn't going to ship so I called. At 5:15 PM I was hung up on. At 5:20 PM I was hung up on by a representative named Richard. At 5:26 I was again disconnected. At 5:31 again a disconnect. I called the Target Stores customer service instead. They were actually helpful and got me through to a supervisor at Target.com who assured me it had shipped that day. On 12/9 I had not received a shipment notice and so called. A rep named Ash told me it had NOT shipped but was "in fulfillment" and should ship that day or 12/10. On 12/10 at 8 AM I received ANOTHER delay notice. I called again and was told they would "let me know within 3-5 business days when it will ship". HUH? WHAT? In all of this I've asked repeatedly what they can do to assist and am told they can do nothing. They won't even speed up the shipping. I have no alternatives either this close to Christmas because no one else has the item in stock. How am I supposed to explain to my 5 year old autistic son that Santa had shipping issues? Shame on you Target.com! Through this process I've talked with online acquaintances who have told me of similar shipping issues with Target. A disabled friend of mine is still waiting on a mattress she ordered almost 3 months ago because they will not allow her to cancel the order even now. Whatever you do do NOT do business with Target.com

I placed on order on Sept 24, 2010 with approximately 7 items from which 1 item shipped out the following day. Upon checking the order status I realized 2 items became out-of-stock. So I removed these items from my order and placed a second order for another item on the 28th of Sept which shipped out the following day. At this point my first order, now with 4 items remaining hadn't shipped out yet. When I inquired I was told the order was 'stuck' in their system and could not be reach, found, or anything. So I canceled the order and placed a second order with these 4 items on the 29th of Sept. Since this second order has been placed it has now reached the Shipping Processing stage however, it hasn't actually been shipped as yet. When I inquired again about my order, I was told it was AGAIN 'stuck' in their system; it cannot be reached, accessed, canceled, or fast-tracked. And I cannot cancel the same because it's now in the Shipping processing stage. I wrote to Target's Customer service dept on the 28th, 29th, and 30th of Sept, and on the 1st of October. I even called their Customer service dept on the 1st, 2nd, 3rd, 4th and 5th of October and spoke to about 7 different agents. NONE were able to tell me what is the status of my order other than its still 'STUCK' in their system and there is nothing they nor I can do about it. I have called to request they cancel the order completely, that cannot be done.

In essence, my order first placed on the 24th of September and placed again on the 29th of September is 'stuck' somewhere in the Target universe; I'm being charged for these items and they haven't shipped them as yet. Like I said, I've written to them, and called them more than 4 times with no progress. I loved shopping with Target, and based on the fact that my other orders have been shipped obviously nothing is wrong on my part. Anything wrong with this particular order is their fault and they wont give me any information on the problem, on the items, or the status of my order or when it will actually be shipped. It has been at least 7 working days since I placed my order and it still hasnt shipped.

We have been shopping the Vestal NY Target since it's opening. We usually enter the store every Saturday morning between 8 - 8:30 am. As of late, the rest rooms are being cleaned when we get there. Now, I'm glad that they're being cleaned, but isn't that something that should be done PRIOR to opening? Alot of times, there are so many carts lined up on that side of the entrance that you have to go through Guest Services to get to the rest rooms. Today, we were there for a half hour. During that whole time, the ladies room was not available. This would not have happened when Kathy and Mark were managers there. Sure do miss the previous management styles.

I have been shopping the Boulder, Co. Target for three years now and usually come away quite satisfied. I know I have even written at least one comment card praising an employee in the electronics section for doing a great job.

Today, about an hour ago I had a different experience. I bought an Eddie Bauer air mattress there last year, used it for a trip or two and put it away. It worked better than I expected and I was very happy with it. When I used it for the first time this year it required a refill at least once a night. It is battery powered so it was only a minor thing to do so but in the middle of the night... you know.

I brought it into the store today and explained the situation to Jenny at CS. In short terse sentences she explained your policy. It went pretty much like this after I explained my issue to her.

Do you have the receipt?
No.
Do you have the credit card it was purchased on?
Yes.

You will have to go find the exact item you are returning and bring it here so I can get the barcode.
What if you don't sell this one anymore?
Then you can't return it.
I found the warranty card and it said Eddie Bauer would take car of fixing it or replacing it within a year of purchase. They even cover the freight.
That's Eddie Bauer, not us.

I thanked her and with sarcasm told her how helpful she had been.

When I got to the section I found no product that matched mine "exactly". There was oen that was very similar but in a different size. While staring at the choices for a good while I was ignored by a staffer that was too busy stocking the product he had just brought out to even make eye contact. My first impulse was to go get a manager, hand the mattress to him/her and ask them to throw it away for me as it is now garbage that I have no need for. Instead I went back to CS to get Jenny's name (she had moved to the Photo counter) and possibly get better help. I waited in a short line, watched another CS staffer leave and when the last one was free she just stared at me for a short time then offered to help. I decided she was not worth the trouble and asked for a comment card at which time she confirmed my first thought by not knowing what one was. Didn't even bother getting her name.

To say I was unhappy at Target today would be an understatement. Sorry so long winded, but I believe the whole story is the important part. It was not just Jenny, she was only doing the job, same with the floor staffer. I don't know WHAT the last person I dealt with was doing in CS. It was the combination of all this that really made me decide to only buy extremely cheap or disposable items at Target from now on.

As a qualifier, I worked for a company called REI for over 11 years and have seen a lot of time behind the CS counter as a staffer and a manager. I believe I have returned a total of two other items to this store and had a great experience both times, more than I had expected. I am not looking to get anyone in any trouble nor to change the crappy policy, but thought you should know.