my father has a "redcard" to pay for his medications for medicare during his donut hole fase. he has to pay $2700 before medicare part d will pick up his medications & being disabled &drawing ss, he did this to help him with his out of pocket expense. however, over the past year his interest rate has rapidly grown from 18% to a rediculous 29.99%!!! i could understand this if he paid his bill late, or if he did not pay enough. the thing is he always pays early or on time, NEVER been late ; his minimum payment was $49.92 & he paid $300.00!! even with this, his rate went up from 27.24% to 29.99% just in the last month!!! when he called about this to customer service earlier this afternoon, they told him they had raised EVERYONE'S rate by nearly 3% to cover money they have lost due to other people filing bankruptcy against them. i'm sorry but how the hell is that my father, or anyone elses problem??????????!!! i don't think it is fair to screw your customer with a good payment history that is already living on limited income because someone else screwed you!!! if anyone has any suggestions or comments they would be greatly appreciated.

as complaints go - this may be a small one - but it has left me completely unsettled and physically ill -
after working most of the day on a sunday i scanned the online target ads - i had been looking for a small tv and found one that - while a bit pricey - seemed to be what i was looking for - i checked to make sure it said 'also available in stores' - it did and i went across the street to buy it - the price in the store was higher than online and i asked about this - the employees were very defensive and extremely dismissive - so i went to the service desk and quietly asked for the manager - a few moments later a very young man (whose badge said chris) came over and asked me what i wanted - i just looked at him and thought - this is not the manager - so i asked 'are you the manager' his response was 'i am the acting manager' - i decided to continue being polite and described the issue - he was dismissive and then started looking around and talking about how if i wanted to i could write everything down - as he looked around i apologized and said that i realized this was of no importance to him and that i was sorry to have bothered him - i walked away and halfway to the door he YELLED after me in a tone of voice that conveyed exactly the four letter words he wanted to say (and usually followed by another four letter word) - so loud that everyone in that area of the store (which is at the very front) turned and stared - i was humiliated and embarrassed and could not understand what i had done wrong - when i got home i called the store and found out the store manager was in fact there - his name was bobby - i tried to explain to bobby what had happened - he at first tried to make excuses for the employee and then started with the fake i'm sorrys - i have contacted the company but their final word is that they are also sorry also 'but but there isn't any follow up to your complaint to Target Guest Relations' - and that is it – target just does not care that an employee tried to play some stupid game with a customer - who decided not to go along - and the employee then decided that as punishment the customer should be embarrassed and humiliated –

Let me preface this by saying I had long been a HUGE fan of Target and a very loyal customer. It’s no exaggeration to say that I’ve spent tens of thousands of dollars at Target over the course of the last 15 or so years. However, the incident I am about to relate has completely changed my perception of Target and how it values (or rather doesn’t) its customers.

On April 24 I purchase a pair of Mossimo Lakisha flip-flops for my 14-year old daughter; within 2-3 days of wearing them, they broke—the stitching that holds the tong to the shoe between the toes came undone. (I don’t know exactly when they broke because she did not tell me when it first happened and taped them so she continue to wear them. ) I do know that at MOST she had worn them 6 days; April 29 was the last day she could have worn them before I tried to return them—she is a member of the band at her junior high; the band was competing in the Hershey Park Music Festival Experience May 1–3, and she left for the trip the morning of April 30.

Saturday, May 2, I went to the Willowbrook, IL store to return the flip-flops; (with the receipt). The sales associate said they could not be returned because they’d been worn. I asked to see a manager; same story. She gave me an 800 number to call. Called on Saturday—was told I’d have to be referred to a “Specialist” who would not be available until Monday 6am–10pm. Called today—and was told by the “Specialist” Sandra, that the store staff are “their eyes” and if they rejected the return that’s the end of Target’s responsibility and I would have to call the manufacturer to get “warranty” service. (She also told me she would call me back with the number for the manufacturer; she did not.)

Right. Warranty service on a 12.99 pair of flip-flops. Why make me jump through all the hoops—making multiple phone calls—when you clearly have no intention of resolving this issue? Really, what was the point of giving me a number to call AND from there being referred to a “Specialist”—other than to waste my time. Why not just tell me “No. Too bad for you. We sell shoddy, poor quality merchandise and we refuse to stand behind it.”

I don’t think it’s unreasonable for me to expect footwear to last more than 6 days. (Even if my daughter HAD worn the flip flops exclusively from the day we bought them to the day I went into the store to return them—a total of 9 days— I don’t think it’s unreasonable for me to expect footwear to last at least 9 days, either. And I don’t think it’s unreasonable for me to expect that if an item I’ve purchased doesn’t last a reasonable amount of time—whether or not it’s been used— the store that sold it to me would replace it or give me a store credit.

It’s also insulting to continually be told “I’m sorry” when that is clearly not the case; if indeed anyone I spoke to at Target was actually sorry I’d been sold defective, poor quality merchandise, they would offer to remedy the situation. Instead, the situation is, “We have your money and there’s nothing you can do about it. We don’t care that you’re unhappy. We’re not in this for your satisfaction, we’re in it to make money. If you get screwed in the process, that’s your problem, not ours.” No, I’m the one who is sorry. Sorry I’ve spent so much money at Target. Sorry I’ve been patronizing a store that puts so little value on customer satisfaction. Sorry I have no recourse but to write this letter, which is most likely an exercise in futility, based on the number of other complaints regarding Target’s abysmal customer service and return policy I’ve found on the Internet.

Why would I ever purchase footwear at Target again? Why would I purchase clothing at Target? The fact is, I won’t. I will stop using my Target credit card. I will make a conscious effort to shop elsewhere. It’s not the money—12.99 is not going to break me. It is the principle of the situation. I expect a store to be willing to back up the products it sells, not take my money and offer me no recourse if I actually USE the product and it turns out to be defective.

While looking for the corporate address, I came across the Target Mission Statement.
Either Target need to revisit its commitment to its stated mission, or Target needs to revise its mission to more accurately reflect its true mission: To make Target a preferred shopping destination for a constantly changing customer base by offering style without substance, in the continuous pursuit of profit, at the expense of our “guests.”

On 4/25/09, I purchased a bottle of 90 count Loratadine antihistamine ($19.59). The item was subjected to the 6% state sales tax, even though the PA Department of Revenue web site clearly states: "The (sales) tax is not imposed on prescription or nonprescription medicines and drugs..." When I asked Target management about this and told them that the nearby Giant grocery store did not tax an antihistamine I bought there recently, they said "We have no control over what is taxed and what is not. It's all in the computer." They did give me a customer feedback card to fill out, which I did, registering my objections to this tax and I also contacted my state senator.

I stopped in Target today around lunch time and spent about 300 bucks on various stuff. I was pressed for time so on my way out I decided to stop at Food Avenue for a sandwich to go on my way back to work. Fortunately there was no line. These sandwiches are usually ready to go however the basket was empty. I approached the counter and ordered a Turkey and Provalone sandwich. The guy said none were made. So I asked him " So you cannot make one for me?". He said "No because we were closed yesterday and the bread is still frozen and has not thawed yet" (FYI Yesterday was Easter). A store FULL of groceries plus and ENTIRE AISLE OF BREAD yet they cannot make a turkey sandwich!