SWM Laboratories
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1 stars | | (15) |
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Category: Lifestyle
Contact Information Maple Grove, Minnesota, United States
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SWM Laboratories Reviews
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Strongerthenever
November 16, 2009
Unauthorized charges
I received a phone call from Mr. Nick Thomas of the SWM Laboratories trying to sell me a subscription to Resvortral. I informed Mr. Thomas that I did NOT sign up for anything I had not tried. I was interested in trying Resvortral, but had not, since ever offer seemed to be a sign up for receiving continious bottles uless cancelled. I definitely would NOT do this. He then offeered me a trial bottle for $29.29 plus 3.95 shipping. I informed him that if it was just the one bottle for $29.95 I would try it, but I did not want any other charges or any other shipments unless I personally called and ordered. He assured me that I would not receive any more unless I called and ordered. He then assured me if I did call an reorder I would receive it at the reducted price of $29.95.
I had planned to call and reorder until I recieved my credit card bill. I was charged $87.13 plus $3.95 shipping. I was shocked that I had been treated in this manner. I had made myself extremely clear when I ordered the bottle for $29.95. I immediately called the company and disputed this charge. They were not very helpful but did eventually say they would send the dispute to the dispute department and I could call back in 3 days. Why I have to call back, I have no idea. I have called my credit card company and disputed the charge with them and explained that I should not have been charged $87.13. Obviously, this company makes a practice of scamming people. They would probably get a lot more orders if they were trueful to people. I refuse to order from a company that does not keep its word. It is most unfortunate that this company practices this scam over orders, as I had planned to reorder. but I now want nothing to do with this company.
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Selister
November 11, 2009
Total scam
This was a total scam! Wanted to try the 30day trial and there wasNO SMALL PRINT stating that I would be charged any further! They are automatically charging my card $87.13 and are not answering the 866-646-1003 number listed next to the charge.
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PENNY FERRY
June 8, 2009
RESVERATROL
I ordered a "free" bottle of Resveratrol where I was told I would be charged for shipping and handling only back in May. I received the charge for the ONE BOTTLE and received the bottle, but was told by the young lady who spoke to me about this product, that I could order more, which would be shipped monthly...and I declined at the time of the order...NOW I HAVE BEEN CHARGED AGAINST MY DEBIT CARD FOR INTERNATIONAL CHARGES PLUS FULL CHARGES TOTALING OVER 89.00 AND I DID NOT WANT ANY MORE BOTTLES. I called our bank and they gave me phone number associated with all the charges, I called, and spoke to JAMES in customer service who said that this was never offered via TV, phone no. or the like which it WAS ...and that it was only via Paypal..then he said I would have had to call within 30 days to say I didn't want anymore...well it hasn't been 30 days and I have another bottle being charged to me, plus extra fees, plus INTERNATIONAL VISA CHARGES. He tried to get me to believe that they only charge for the item and that the extra fees were my bank charging me..which was not true as their logo and phone no. show up next to the charges.
He said I would have to call back in 2-3 days to see how they would handle the return of the second bottle and my refund and not to open the box when it arrived. I have stopped my debit card and will press further charges if this is not resolved.
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davgun
May 21, 2009
deceptive practices
I to got ripped off by SWM and Max Colon- what can we do to sue these two deceptive companies? Someone needs top get the ball rolling. I will help.
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Susan Johnson
May 11, 2009
ACAI Berry free trial
I was scammed by the lure of the free trial offer. I was also charged on my credit card the full amount after receiving the "free" bottle. I noticed the charge while checking my bank statement and immediately called the customer service number. I talked to a phone rep who refused to let me speak to a supervisor, but gave me a cancelation number and told me to call back in 2 to 3 days to get my refund. I called numerous times and each time was told they could not transfer me to a supervisor and since they had "answered" my questions they were ending the call. I called a fourth time and was told by the phone jockey that he would transfer me to a supervisor but that I had to be put on hold. That was 60 minutes ago and I am still listening to the canned music. While being on hold I used my cell phone and acted like I was looking for a job. I was told they could take my information and pass it on, because they didn't work in the same building as the rest of the company. When pressed he admitted this was strange but that he only dealt with customer service. I then asked if there was a different phone number because every number I had tried brought me the same menu choices. Bottom Line: A TOTAL RIP-OFF. My name is Susan Johnson and you can contact me at [email protected]
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stewdi
April 30, 2009
Unauthorized charges
I am a retired criminal investigator and was scammed by SWM Laboratories when they offered a free trial of VITAL REZ V for just $3.95 S&H. The product never arrived, but they charged my credit card $87.13 WITHOUT MY AUTHORIZATION. Having dealt with criminals like this many times, I called my credit card company and immediately notifed them, but they had already authorized the charge and would not force the company to credit me back. So I cancelled my credit card.
I finally got the fraud division on the line and they got SWM on the phone and I proceeded to get into a screaming match with the SWM person and told them they were a bunch of scum bags and would do whatever I could to help institutionalize them in a Florida prison. So here's how I am handling this. I immediately contacted the Florida State Attorney General's office of Consumer Protection at 850-414-3990 and then filed a complaint on line. The consumer fraud person I spoke to said that this company is under active investigation and they welcome additional complaints. CALL THEM NOW!
Next I called NBC Channel 6 (WTVJ) at 954-622-6000 and asked them to begin a consumer affairs investigation into this company and they are interested. I have volunteered to do an interview with them. This will force the AG's office to step it up a bit. CALL THEM NOW!
I also asked Wells Fargo Credit Card Division who can be reached at 1-800-723-5533 to stop honoring any and all transactions from this comapny. They are reviewing the situation right now. If they don't, I am going to do my banking elsewhere. So, get on the phone and make your voices heard. ONE DEDICATED PERSON CAN MAKE A DIFFERENCE. CALL THEM NOW!
Finally if the government won't look out for us, and the credit card companies won't stop doing business with them, lets get together and launch a class action lawsuit against them. Don't just complain, CALL THEM NOW!
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kathy drexel
April 9, 2009
CHARGES ON MY DEBIT CARD WITHOUT MY CONSENT. CARD NUMBERS WERE STOLEN.
MY DEBIT CARD NUMBERS WERE STOLEN AND SOMEONE USED THEM TO PURCHASE PRODUCTS FROM SWM LAB. WHICH I DID NOT AUTHORIZE. I
CALLED MY BANK AND WE GOT A PHONE NUMBER AND I CALLED AND THEY TOLD ME THER
WAS AN ACCOUNT IN MY NAME. AT THE TIME I CLOSED THE ACCT. AND REQUESTED A REFUND FOR CHARGES ON MY STATEMENT FROM THEIR COMPANY. THEY AGREED STATING IT WOULD BE 7
TO 10 BUSINESS DAYS AND THEY GAVE ME THREE
COMFIRMATION NUMBER. THIS WAS ALL DONE ON
MARCH 25, 2009. WELL, I THOUGHT I CHECK TO SEE WHAT THE STATUS OF MY REFUNDS WERE AT AND I SPOKE TO A JEAN COLLINS WHICH SHE SAID
SHE WAS A SUPERVISOR . I TOLD HER I HAVE THREE CONFIRMATION NUMBERS AND SHE LAUGHED AT ME AND SAID THEY DON'T MEAN ANY
THING. SHE KEPT TELLING ME I HAD TO SEND THE
PRODUCT BACK AND I TOLD HER I NEVER GOT ANY
THING FROM THEM. FINALLY SHE AGREED TO THE
REFUND AND SAID IT WOULD BE ANOTHER 7-10 DAYS. THIS IS NOT MY FAULT AND I NEVER ORDERED ANYTHING FROM THE COMPANY AND I
TOLD THEM FROM THE BEGINNING THAT MY CARD
NUMBERS WERE STOLEN.
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Doug
April 7, 2009
Unauthorized Charges
I had wanted to get the 2 week trial of the AcaiBerryDetoxifier. At first I thought I was requesting a free 2 week sample but after seeing an autoship for 87.13 I called and canceled my account with them. However...now nearly a month later...I see another auto billing for a different product called TopBerryColonHealth...and the phone number brought me to the SWM Laboratories Customer Service...but the reps there say they are not affiliated with the product. There is no way I can cancel this different product as the phone number it gives on my bank statement takes me to SWM Laboratories Customer Service, and I have never once received any email conformations of any of these products or accounts.
I have never even heard of TopBerryColonHealth until I saw it in my bank account statement...and when I called to cancel it they told me the only account they have for me was for the Acai Berry Detoxifier and that my account was previously cancelled. I told them about the TopBerryColonHealth and they said that is not one of their products. I told them the phone number listed in my bank statement is their number...they said they will pass it along to higher authorities and investigate it. So...in the mean time how am I supposed to stop these blind-sided auto billings from occurring??? I can't afford to have hundreds of dollars vanishing from my account each month without me even knowing about it!
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Penny Hurlburt
March 17, 2009
unauthorized charges
My credit card account was charged $87.13 for bottles I did not order. I only ordered the trial. NOTHING MORE!!!
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heather Richards
March 11, 2009
RIP OFF ACAI BERRY PILLS
I was scammed on the acai berry by swm laboratories. They charged my card after I had cancelled and then refused to grant me a refund. DO NOT GIVE YOUR CC INFORMATION TO SWM LABORATORIES.
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