Purchased a kitchen ensemble, prepaid before shipment. in one box contained a bakers rack, in the other box contained a table base, table top, 4 chairs. all products needed to be put together, which consisted of at least 100 or more screws, nuts, bolts. the table top stated to be butcher block, but is actually compressed wood with contact paper glued to it. this is the item that is damaged, side of table is crushed. I have called four times since feb 2009 when i received the damaged products, which is now over 3 months, and still have not received replacement. Each time I call a representative each has a different story line about awaiting shipment from their warehouse.

Purchased a kitchen ensemble, prepaid before shipment. in one box contained a bakers rack, in the other box contained a table base, table top, 4 chairs. all products needed to be put together, which consisted of at least 100 or more screws, nuts, bolts. the table top stated to be butcher block, but is actually compressed wood with contact paper glued to it. this is the item that is damaged, side of table is crushed. I have called four times since feb 2009 when i received the damaged products, which is now over 3 months, and still have not received replacement. Each time I call a representive each has a different story line about awaiting shipment from their warehouse.

I ordered a multi function videocamera MP3, digital camera player for them . It had a 400.00 voucher attached to it. It still cost me almost 200.00. I liked it because it was small.

The videocamera would not work.. it was fuzzy when ever objects moved or you moved the camera.
I contacted the company via email customer service and phone but got an answering type service.
I sent them a letter stating I wanted a refund as I was dissatisfied with product, which was a Christmas gift to husband. They never responded to emails and / or letters.

Despite their 100% customer satisfaction, I could not get them to credit me on credit card. I contacted the company to dispute the bill and let them know I returned the product. They sent the credit card company a letter stating that they never received shipment. I sent the credit card company proof of returned merchandise via UPS tracking but the credit card company stated that they could not credit me as it was a valid purchase, meaning that I am out of a product and money too.

I have since read that this is a Scam company. Expensive lesson learned.

I have had both GOOD and BAD luck with SCH:

1. Duracom Computer: I'm still using a computer that I bought 2-3 years ago. My only complaint: It's nearing a state of "outdatedness!"

2. Leather Jacket: I found the leather jacket that I had purchased online (Amazon) for about $10 less.

3. Toshiba DVR/DVD/CD Combo: For what it's worth, I started to buy two of this item, but the economy being what it is, I could not afford it. Unfortunately, however, I had already submitted several payments on both machines. At MY request, they combined my payments, "paid off" one machine, deleted the other, and sent it to me. My only complaint: It isn't a DVR at all! (I bought it for my daughter, and she's quite happy with it; so, I can't complain.)

The main reason for dealing with SCH: They offer a free layaway plan; requirements are only $10/month for items under $200 and $25/month for items over $200. As with ALL consumer situations, CAVEAT EMPTOR! Look around -- on- and offline. There's nothing better than a good, self-imposed education.

I have experienced NO delivery problems... Good luck!

Sweepstake prize + consolodation prizes in form of 6 vouchers for 6 items pictured on enclosed sheet with items all MORE expensive than $400 on voucher.

I didn't enter their contest.