Yes I bought my grandaugther a laptop for christmas and went out 2 times and out again. I had a coupon for $400.00 and paid $300.00 I know it was remanufactured then said you had to be 100% satisfyed and I am not I want a new laptop or my money back or I will contact the better buisness brou my acount # is 26325444 Mary Fitzwater my e-mail [email protected] please e-mail what you are going to do about this asap Thank you