I asked them to locate my ex probably 15 years ago to collect support. They didn't lift a finger to locate. I did extensive research myself and found him. THEY then started taking his checks. I didn't cash what few checks they sent me and sent a letter explaining they did nothing for me and NOT to collect his check. Many years later whenever they locate him they take his paychecks from his boss and keep the money ! This is wrong. They shouldn't be taking anything from him period. He's sick and cannot afford a lawyer and this has been a nightmare !