I am thoroughly disgusted with Superior Internet Solutions. After repeatedly being assured that they would have personalized professional service with keen oversight of the website, I have come to discover that they were misleading me and have essentially tapped into our bottom line. Never will that happen again!

From when we signed on with them in June 29, 2007, we only noticed a few clients populate into the system that we drove to the site. We never experienced any new "fresh" referrals. So it was in December that I was speaking with Amber Bontempi from Superior Internet Solutions. She proposed that we begin a new site designed to drive business to the mortgage site. The new site was to be a real estate site that showed the viewer at their request different homes that were listed on the MLS. In fact, all the site did whenever one inquired of a home was forward them to my mortgage site. The real estate site said it would give the viewer a list of various homes in the category they were wanting information on within 24 hours, but it never did. It simply went to my site. I felt that that was misleading and deceptive since it pretended to be something it wasn't. I pleaded with Superior to discontinue the real estate site since it didn't provide the service that I expected nor was promised and it reflected upon our mortgage company negatively.

And after repeatedly requesting that they discontinue the site, would you know that they still (4 months later) have not discontinued the site? I feel like the one that is being managed and have little control over my own company. And that angers me greatly. Furthermore, I have contested the billing and will report the unprofessionism to the NAMB and the BBB, and am considering litigation.

Superior must know that the ultimte control and responsibility belongs to the client not vice versa.

I would never, never, never recommend Superior Internet Solutions to anyone. It has become a nightmare.

Unauthorized charges for the last three months! They won't cancel! They just keep sending me ticket numbers and ignoring me!!!

I recently filed this complaint with the BB - and they are still charging my credit card.

In late 2006 I was contacted by this company soliciting my business. I indicated at that time that I was interested in their service but would not be able to sign up for a few months. Their salesperson told me that the "special pricing they were offering was about to expire" and that I could sign up now and would not be charged the monthly service fee until my website was activated. The following two months I was charged (by automatic deduction on my credit card) $99. I complained and the money was refunded in February of 2007. I never activated a website with them – I have never given them a url to use. I no longer intend on using their service. They had contacted me to see if I was ready to start using their service and I indicated that I was not. On 11/8/2007 they started deducting a monthly fee for service never received – 9 Charges in 8 days!
$99.00 on 11/8/2007
$99.00 on 11/9/2007
$99.00 on 11/13/2007
$99.00 on 11/13/2007
$99.00 on 11/13/2007
$99.00 on 11/13/2007
$99.00 on 11/14/2007
$99.00 on 11/15/2007
$99.00 on 11/16/2007
$99.00 on 12/7/2007
I began trying to resolve this with them around November 15, 2007. I have sent numerous emails requesting a refund and cancellation of my account. I explicitly told them that they were no longer authorized to charge my credit card. I have left 3 voicemails. On 12/7 – they charged my credit card without authorization. I received another invoice via email today! This is a notice that your invoice 38730 has been generated for services by Superior Internet Solutions on 2007/12/22. Total Due: $99.00 Due Date: 2008/01/05 Your payment method is: CC Batch We will process your credit card shortly and you will see a charge from Superior Internet Solutions for this transaction. If you have any questions please contact us at [email protected] or call 888.968.8808. I am requesting a full refund on all payments made. Including the initial start up fee.