Sunset Group
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Category: Business & Finances
Contact Information
Portland, Oregon, United States
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Sunset Group Reviews
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MIHAELA CREANGA
May 22, 2010
decepointment
HORRIBLE COMPANY TO DEAL WITH >THEY ARE ALL A BUNCH OF LIARS THEY JUST WANT TO TAKE YOUR MONEY TO BUILT OTHER RESORTS AND THEY OFFER YOU A LOT LESS THAN A CHEAP RESORT
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Orbiteer
November 17, 2009
Scam
We went on Holiday to Cancun, Mexico on December 2008. We were enjoying our trip, but for our disgrace, we met a man selling day trips. He asked us to go and take a look to the nicest resort called Sunset Beach. After time pushing us to assist to his resort and trying to convince us saying this is just a breakfast, we agreed.
After being introduced to a sales representative called Israel Romero, he showed us the hotel. Then we were taken to Sunset Royal (Another resort from the same company), where a sales team was waiting for us. We were talked through a presentation and we had no intention of signing up, but as they kept talking to us for many hours and giving us alcohol, we were DECEIVED AND LIED TO with many special offers, so we decided to sign their contract,
One day after, we went back to Sunset because we figured out that everything they sold us was not truth. Israel showed us a different package for a lower price with more incredible offers. He said with this new package will have these benefits:
*.-We will have 4 week a year and 2 RCI weeks for 2 years. We were told the maintenance fee was payable every other year but we had 4 weeks a year to use plus the RCI weeks. When we started emailing Sunset they said that we now only 4 weeks every years. This is not what we were promised.
*.- We were told that it would be a fantastic investment for the future and we would never lose our money and they GUARANTEED that. But is untrue too, you can´t even give it back to them or give it away.
*.-We were told that we could split our unit and rent the other side back to them at $500 USD a week or swop it for extra weeks if we split it. We were told this is a normal practice and we just email or ring Sunset and they will do this for us (Now we are being told this is not so and because they lowered the price, they cannot do it).
When we figured out that this is not what we were sold, we started sending emails and making phone calls trying to contact to Jonathan Stoker Senior (Sales Manager) and cancel this contract, since then, he has been ignoring them all.
At this point, we googled Sunset Beach and we found on the internet many complaints by the words "SCAM" and "FRAUD". Please if someone wants to share some information, I will appreciate it.
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October 30, 2009
need help?
I have evidence showing the lies and how Sunset promotes it´s memberhsip.
If someone wants to make a discussion forum and share information, contact me ...
[email protected] |
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T Hayden
June 16, 2009
Taken advantage of
It was our first trip to Cancun for myself, a single mom, and 2 daughters. We were approached at the Cancun airport and told if we listened to a 90-minute presentation we would receive huge discounts on various activities. Since it was pouring down rain the following day, we agreed to it, only the presentation ended up lasting several hours. The salesman convinced us what a great deal it was to get in on their timeshare, and that this fabulous offer was only good for that day. We were greatly influenced by the atmosphere, a large group of happy people in a room where every so often you would hear a celebration going on when someone had signed up, champagne corks popping, making you feel like you're in this elite group if you become a member. They made it sound so good. So I agreed, especially since the salesman set up activites for us all week long, free of charge. Then the anxiety set in, that something didn't seem right about this whole thing. But I remembered what the closing lady told us, "We can't cancel you and you can't cancel us." I thought it was a done deal and there was no way out, so, though having very mixed feelings about the whole thing, I didn't say anything, which was a huge mistake because I later found out you CAN cancel if it's within 5 days. After we got back home, when I started checking on the Web, Googling Sunset Group, I was horrified to learn of the many people ripped off by their timeshare scam. I paid over $9, 000 on a Mastercard at the time for something I wouldn't even own, only keep paying on for many years, plus paying an additional maintenance fee. You can get all kinds of great discounts for vacations to Mexico or anywhere else, I've learned, spending thousands less than you would with Sunset. They did cancel my contract, but I will still be paying on this huge amount of money when it could have been used towards my children's college education or to help my elderly mother or many other uses. We never used the timeshare, not even once. I just want to warn others not to fall for this. It was an awful and expensive lesson to learn and it's ruined any desire I have to return to Mexico. Don't be naive like I was because they have no conscience when it comes to taking people's hard-earned money. It's just a business to them.
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Kmd
April 29, 2009
Availibility
I have owned this timeshare for 3 years and have not yet been able to use it, The 5 star resorts and gated comunities where never available, and convincing buyers that they never have to pay maintance fees because for anothet $549.00 this company (Resorts International Marketing Corp. 101 North Riverside Drive
Suite 116 Pompano Beach Fl. ) will market and rent your weeks.
Well thats not happening.! and they are sorry about that. I could scream with anger. Why can't people be honest.
This is miss leading and dishonest.
K michigan
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Diana
March 23, 2009
Awful company
I purchased the membership with a friend back in MAY of 2008. After paying $1800 for a down payment and all monthly bills i have decided top end my membership because my hours were cut at work and also doing my grad school internship. I have REPEATEDLY called and emailed asking for my membership to be canceled.
A representative explained that i would not receive any money back. Ofocurse i would have hoped i'd be reimbursed but at this point i just want to stop having to pay them and be done with them, while keeping my credit in tact. She told me that i would know the answer in two weeks tops.
WELL, it has been over a month and a half, no reply from ANYONE! I constantly leave voicemails on the voicemail only line and send emails at least 3xs a week (which i have saved)!! Absolutely ridiculous!!! I was told that in order to keep my credit intact i would have to continue to make my monthly payments until a decision is made. THIS IS WHY THEY WONT GIVE ME AN ANSWER!!! They want to continue taking my money.
I have worked very hard to get my credit in good standing and to know that this may effect it is just unfair. Also, the fact that they only have a toll free 1800 number for reservations but not for any customer service/complaints proves they are a rip off. DONT PURCHASE ANYTHING FROM THIS ESTABLISHMENT!!!
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frank walters
February 20, 2009
fraud
on january 31 my wife and i signed a timeshare with this company on feb 2 my wife sent an email canceling said contract. and we sent a regestered letter to the address in the united states. well they charged my credit card anyways. this morning i recieved a call from the man who signed us up. and he threatened us with turning us in to a collection agency. i explaned to him that i followed mexican law and canceled this contract but he told me that they never recieved it till feb 12. but i told him that i had proof that someone signed for the letter on feb 5 at his office in miami. still he threatened turning us in to a collection agency all i want is to get back my deposit and terminate this contract
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August 21, 2008
timeshare
Since the time that I posted my complaint on this site I would like to say that my fiance, myself and Sunset Group have reached a mutual agreement in which we are all satisfied with.
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June 3, 2008
Dishonest timeshare scam
My fiancé and I were suckered into purchasing a "vacation package/timeshare" and absolutely can't believe that we fell for this!! It all started the moment we stepped off of the airplane in Cancun, Mexico. We needed a cab to our hotel from the airport. I was directed to a lady at a counter where I could pay our cab fare there. I then noticed this same lady signaling another worker to direct us to one of the many kiosk type desks set up in the airport lobby. There sat another lady who showed us where our hotel was for the week and gave us a map of the area.
She then offered "free tickets" to area attractions (deep sea fishing, theme parks, snorkeling, diving, etc) if we would attend a 90-minute presentation over lunch the following day. Didn't seem like a bad deal to us. We should have known when she asked for a $40 deposit that would be returned to us upon completion of this presentation that something was up. We were at this so called "90 minute presentation" for the entire day, almost 8 hours!! They fed us a nice lunch, we toured 2 very nice resorts, were served free alcoholic beverages and then it all began.
They presented a vacation package that was so outrageously priced for two people our age that we felt quite certain that we could just turn this down and be on our way. Not the case at all, they worked and worked on prices and packages for hours continuously offering more alcoholic beverages along the way. We wanted to leave several times, telling them that we were not interested but they wouldn't back off!! Eventually got the price down to something we thought we could actually afford. After spending the entire day there with these pushy salespeople we finally agreed to purchase one of the packages.
My fiancé and I looked at each other the entire time wondering why in the world we were doing this. We were told that we had time to cancel if we changed our minds so that made us feel somewhat better. After signing all of the paperwork, they did return to us our $40 deposit that we had paid at the airport as well as the cab fare of $24 that they promised. We received our "free trip" tickets but ended up not even using them because departure times and actual trips were so limited compared to what they showed us at the airport. We did continue our vacation and had a great time in Cancun.
Upon arriving back home we entered our house all to find out that the air conditioning unit had broken and that it would now have to be replaced. After being faced with such an unexpected expense my fiancé and I decided that there was absolutely no way we could afford the "vacation package" that we had signed up for. Reading further into the many pages of documents that we had signed off on we find out that the plan had to be canceled within 5 business days. You mean to tell me that I was suppose to sit in my hotel room reading documents during my vacation. We never would have dreamed that the deadline to cancel would be before our 7 day vacation was even over.
I was so mad upon reading this that we called immediately to complain and to see what we needed to do to cancel. Just sick to think that they get you right at the airport wanting you to come the very next day because they know if they can get you to sign that day that you will more than likely not read the pile of documents before your vacation is over.
We are now being told to write a letter to "the board" who will review it and see if we are approved to cancel our contract. We are also being told that even if we do get approved to cancel that we will not be credited our 25% deposit which is over $3, 500. This deposit, which we didn't even realize was being applied to a credit card that they apparently opened for us. They had us fill out a form and told us that is was in order to get our credit pulled to see if we could get a better percentage rate on our monthly payments.
My fiancé and I are well educated individuals and are absolutely sick at ourselves for getting suckered into this whole deal. My heart rate is through the roof as I write this letter and I get more and more upset as I look back to even proofread it. I wanted to share this with anyone that might be planning a vacation to Cancun because I do not want you to be a victim as well. Please be aware of these types of schemes. I'll keep you posted on how it turns out for us, but so far it is not looking good!!
Signed,
Absolutely outraged!!
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May 21, 2008
Scam and fraud!
June of 2007 we purchased a time share from the Grupo Mayan, we decided to take advantage of our investment and use our RCI in Cancun, Mexico. Our check in was the check in from hell and the room had not one window so we were not happy. Here comes Sunset Group to the rescue. Next day we went to the Sunset Group for a 90 minute presentation. This turned into a high pressure sale which turned into a four hour tour. We purchased a new time share and hey for four thousand dollars more you can join the yacht club. We fell for this hook line and sinker. (No pun intended) They were supposed to have bought out the Mayan Grupo time Share and we made a great investment on what they paid for our purchase.
Still believing we got a great deal we came home and wrote a check for 14, 000.00 thinking we only had 3, 230.31 owed. PS never knew they issued me a different Bank of America VISA card until I arrived home. Still no light bulb goes off I'm thinking my credit line was not high enough, so that was the reason for the card change.
Then February came and on my other VISA card came the monthly charges; One for 352.25 for time share and second 190.20 for the yacht club. This is when communication started with Sunset Group and customer service. All stating I needed to pay. It was our understanding they were two separate memberships but we they were the finial price we had agreed on at the time of the sale. I could never get anyone to communicate via email or phone. I called five times on a Friday and was told Barry Myatt was busy and would call me back when he was finished with his customer. This went on for three hours when the last call I was told he was gone for the day.
This is when I got the brain storm if Sunset Group could buy out Mayan then why can’t Mayan buy out Sunset to help get us out of this nightmare. This is when I found out they never bought out the Mayan time share. Next I went to Bank of America for assistance since they are involved in this indirectly since I ended up with two VISA Bank of America charge cards. I have been in dispute since February and still no resolution.
My solution was to get rid of both cards and now block all messages from Sunset Group. Sunset is only looking for money not resolution. I am very disappointed not only that I have been taken for a ride in Mexico but Bank of America is aiding this company by issuing out VISA cards at the time of the sale.
I was really beating myself up for being so stupid and getting scammed. After going online I see I am not alone and only hope others can learn from my mistake and not buy time share without doing some investigating before purchase.
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