Hi this is raj, I have Sun DTV connection – 4116 9616 269 For the past 25 days it is not working and the issue is 0 signal. I called sun customer service for more then 15 times, and filed 5 complaints, but they have not sorted out the issue, I spoke with Customer care executive Manual, Prabin, Anand, mohan, Margrat and TL Neelu etc they always say’s, before end of day it will be sorted out but till now it is not done. The real reason behind is the distributor in BTM AYYAPPA MARKETERS, are not ready to respond, and sun customer care does not have the power to make the distributor to provide the service, this was accepted by customer care TL Neelu. And the Average wait time for each call is 20 min. hence I advice you not to take Sun connection. Very poor customer service, I have never come across in my life. In advertisement they will say only RS 499, but the hidden charge of 1250 for installation is not mentioned. Other provider does not have this type of hidden charge. This is a good example to prove sun try to cheat customer.