After finding an unbeleivable price on a camcorder I placed the order in late December, they called me a few days later to "verify" all my information and to try and sell me all sorts of accessories. I kindly declined all the extras and they said that everything was fine with my order and I would be getting an email when the camera shipped. Two weeks later still no email so I checked the order status online and it was still processing. I than called in and they said the camera was on backorder and they did not have any clue when it would come in. I decided to wait another month and called back in and they still had no timeframe. In the meantime the camera I ordered was back on their website at a price of $150.00 above the "great" deal I got. I finally cancelled the order and have since bought elsewhere. Be very aware of this shady store.