We are very very disgusted with startlogic inc. company, startlogic. We signed up for a 2 year web site, but after a couple months our product failed, and so the web site was useless and unused. At the end of 2 years they billed us another $185. dollars and charged it through our credit card without letting us know. No email, no notification at all. This web site has been dead for a year and a half. They charged us for another 2 years on a dead web site. We did not authroize them to go into our credit card and take money for another 2 year contract. This is fraud. This is not acceptable buisness practice and we are very angry. We will be talking to the Better business bureau until these charges are reversed. We phoned startlogic inc., but they would not give us any options to cancel. Startlogic is conducting their buisness like a scam artists would! Startlogic has ripped us off. Startlogic web host should never be given your credit card. DO NOT ever give Startlogic Inc. your credit card or you may regret it! Isn't this a scam? Isn't this fraud? I found numerous complaint to the BBB for this company and wish I had of researched it before I gave them our credit card number.

I have been bullied to remove my family gallery and files have been removed without warning even after complying with their request. please see tickets below :

me:
why am I being treated like this I have complied with startlogics request and have brought my disk usage down. Why are my files being removed I paid.
Startlogic:
Hello,

Thank you for contacting Support.

We apologize for any inconvenience this may have caused you. Your issue is already escalated to one of our specialists and the ticket #6130601 is open. I have updated the ticket #6130601 with the information you have provided. Our specialist will work on the issue and you should hear from them soon. You can check the status of the Support ticket at http://www.startlogic.com/member/sconsole .

Thank you!

me:
Better work fast I havefiled a complaint with the BBB I am going to report you to the SEC and also filing a complaint with the Arizona Attorney Generals office on monday I am going to file a class action lawsuit. If Startlogic cannot run an honest bussiness I am going to help take them down.


New ticket reguarding web page responsiveness and FTP issue:

I am having FTP issues, the server is forcibly closing the connection, the web page is very unresponsive, please remind me what I signed up for when I allowed Startlogic to access my bank account and take money from me.

Startlogic:

Hello,

Thank you for contacting Support.

We apologize for any inconvenience this has caused you. We have experienced some issues with our FTP server. However, our engineers have resolved the issue. Now you should be able to connect to the FTP sever without any issue. You need to use the following FTP settings:
1) Host Name: xxxxxxxxxxxxx
2) User ID / Login Name: Your FTP username.
3) Password: Your FTP password.
4) Port: 21.
5) FTP Remote Host Directory: public_html

Our records show that you account is suspended due to Terms of Violation issue. The issue regarding this is already forwarded to senior specialists. Currently, one of our senior specialists are working on it to resolve the issue.

If you have any further questions, please update the Support Console.

ME:
FTP is fine but if you notice there were two issues please read the whole ticket.
Why is everything so hard to accomplish for you people, are you really a technical specialist or are you reading out of a book as you go along I guess startlogic's workforce is not the cream of the crop why else would startlogic be able to offer good pricing...
...Can you find someone who is somewhat competent in their job and fix the problems brought to your attention or at least outsource to someone who can accomplish what is advertised?

Startlogic:
Hello,

Thank you for your reply.

We apologize for any inconvenience this may have caused you. Right now, we have enabled your account. We request you to please take all the necessary actions, so that you account is safe from all the violations

If you have any further questions, please don't hesitate to contact us through the Support Console in the Control Panel.


I am still down and just getting "I am sorry" we will have some one call you.

If there is anyone else having issues I would like to take them to court.

Since 2004 I have experienced the following problems with Startlogic: The premature closure of support tickets, with no response from the helpdesk. Removing Anonymous FTP access. I can no longer host files via FTP for users unless credentials are created for them. Main account to connect to my site via FTP was disabled for no apparent reason. I had to log into my vDeck and create a new user. Lots of problems with the vDeck control panel and items refusing to load, or the entire control panel becoming inaccessible.

Inability of the Startlogic Helpdesk to create a CNAME subdomain record correctly. They fail to put a full stop/period after the name of the server I am pointing the CNAME to. This is despite me advising them to use a full stop. This functionality is available in the vDeck Control panel, but only when it's working!

Extensive delays in having my hard disk space increased. They would increase storage space for me and I would find the next day that it had reverted to the previous size. Failure of email services from time to time. Inability for the Startlogic helpdesk to email me at my New Zealand ISP (Orcon) email address. Nothing ever comes through that they send to that address, whether it be from a person or any automated notification system they have configured. They can email me at my @nztechie.com address.

I have documented a recent serious outage I experienced at:

http://www.nztechie.com/Joom/index.php/articles/35-general-articles/49-startlogic-the-outage-saga-continues.html