I bought a baby swimming float (Star Baby Float) for my 9-month old son, and it turned out it has a small hole on it. As the result, the float was unusable. I went to Toys R Us to return the item. A black lady served me, and asked me: "Why do I want to return the item?" I told her that the item is defective because it has a hole on it. She asked me to hold on for a second, then came back and told me that I must have poked a hole on it myself, and she wouldn't refund me the money. I started arguing with the black lady, then several Toys R Us employees came and asked me to lower my voice instead of asking the black lady to be polite to me. In the end, I didn't get my money back. I had a terrible experience at Toys R Us not only because they wouldn't refund the money back to me but also because they started accusing me of poking a hole on it which I completely didn't do. I would encourage people not to shop at Bay Parkway Brooklyn Toys R Us.