Staples.com
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Category: Services
Contact Information
United States
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Staples.com Reviews
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Janis
February 19, 2009
Online fraud
Staples.com is a huge ripoff. I received a defected merchandise. They did not resend me a new order when it was 30 days guaranteed. I ordered a specific item but they sent me the wrong item. I called them and resent the item back, they overcharged my credit account without my knowledge. I still have received the actual item.
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April 21, 2008
I am very dissapointed with them
I own mio c310x and I just purchased mio update and try to install it. However after many attempts it will not recognize the usb cable and after using different computers it still gave the same error. I reset the gps and turn it on and asked to re-install the original program which I try but it kept asking for the serial number and again it will not recognize it. I called Staples where I had purchased the equipment and the 2 year warranty. They prepare a case # and asked me to send it to Cyber Test for repairs. After 2 weeks I received the gps un-repaired. As per their report the it was un-repaired due to fatal software crash and the warranty does not cover it after only having the gps for 1 year. I call Staples store and they will not replace the equipment. They suggested to contact the manufacture to see if you they will replace it or have it fix. I am very disappointed with Stpales store and their warranty department. If a warranty is still in good standing it should be fixed or replaced with no ifs or buts.
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January 2, 2007
Staples.com gift cards are not usable
I went to a Staples store to purchase a toner cartridge, they did not stock it in the store. No biggie, they offered to order it there, but since I was in a hurry, i figured I would just order it online that the next day.
I did this then tried to use a cash card that I got from a return and a gift card I was given-both were from Staples and both said Staples.com on them. The problem is, you can not use either on there web site! So, I 800 number, again, there was no way possible to use either card. I was told that I have to go into the store to use them. I told them the store does not stock the item. It didn't matter, I had to go back to the store, to place the order for something they do not stock in the store in order to pay with the cards. The nearest Staples is 30 minutes away. That is why I shop online! No where in the store does it tell you this. Online you do not find it out until you finish your order.
Time to shop elsewhere.
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November 8, 2006
That wasn't easy!
A copy of Email:
Dear Consumer Advocate:
My name is Jeffrey Rutzky, and I am a consumer.
Recently I had a terrible experience at STAPLES that exposed unjust pricing and competitive practices among the three retails-serving arms of the corporation: STAPLES Stores, staples.com, and STAPLES
Catalog sales via their 800 number.
I was able to contact a competent and sympathetic Executive Customer Relations Department at their corporate offices in Framingham, MA, but all they could do was pass my concerns up the ladder, and offer to iron out wrinkles relative to my order.
I put together a document (attached PDF) that summarizes some of the inconsistencies and unfriendly practices that seem to contradict any major corporation's desire to serve its customer base, not to mention its bottom line.
Please help me help them change their corporate policies and misleading business practices. Their customer-available policy statements clearly misrepresent advertising (specifically their 110%
Price Match Guarantee) in such a way as to be considered illegal.
Should you wish detailed information regarding my order nightmare and discovery process, I am available anytime to discuss this with you.
Thank you for your time and consideration,
Jeffrey
New York, New York
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