Every thing that the last 4 complaints wrote happened to us! NEVER EVER GET THIS CRAPPY COMPANIES PRODUCT WARRANTY.

Took 6 months to get a piece of fabric sent after bitching, griping, shouting, calling, threatening and almost going to jail.

I purchased a warranty for my couch through Stainsafe. I paid $179.99 for the warranty and the warranty says along with the sales rep stated that it covers Cracks, rips, tears burns.... My wife called them to report a claim and the rep for Stainsafe gave her a hard time then had my wife describe the damage to the couch and when my wife did Stainsafe stated that the warranty was not covered because my wife said the couch was scratched, the couch is clearly cracked and I even asked to send them a pic to prove by giving pics and they told me that they would not cover the warranty and when i asked why the supervisor just stated that she was not going to overturn the other persons decision. I am 38 years old and this is the worse customer service I have ever seen. I am proceeding with legal options against the company but it is still a shame when you pay good money for a warranty and have a legal claim to it.

I purchase a bedroom set in Jan, 06 from Bassett Furniture in Charlottesville, Va. Along with my $4000 furniture, I also purchased a $199.95 five year warranty from Stainsafe. The Bassett salesman said that virtually anything that went wrong would be fixed without question.

On June 13th, a wooden runner broke and a drawer full of jeans fell out and almost broke my foot. I limped around for three days trying to reach Stainsafe. Phones are ALWAYS busy or you sit on hold until you hang up. At that time you could not file a claim on their website. They have since changed that. Finally, on June 16th I reached an operator (rude, rude, rude with a touch of nasty!) after 23 minutes on hold. I was given a claim number and instructed to fax each and every document I received at the time of sale. I was told that I would receive a "confirmation of the claim in 2-3 business days", and a repair service would contact me in "2-4 weeks".

I tried to call them on June 20th and the phone was busy the entire day. On June 21st and 22nd I faxed a total of three requests for information, none was acknowledged.

I was to be talking to my brother, a police lieutenant in Central Florida, and before I could mention the name of the company he burst out laughing and said "let me guess, Stainsafe". When I got on line and started researching this company, I found so many complaints that I couldn't read them all. Plus, and this was a big plus, Stainsafe in currently under investigation by the The Florida State Attorney Generals Office, (Case # LO6 3-1088)

I called Bassett Furniture and neither the store manager or customer service was very helpful to say the least. (I'm still dealing with them for selling me a warranty with a company that I believe they knew was under investigation)
Long story short. After countless registered letters, phone calls, faxes, e-mails, complaints to the Better Business Bureau, The Federal Trade Commission and the Florida Attorney General, for both Stainsafe and Bassett, the general manager of the store called me. I was promised a refund on the warranty and repairs on my dresser. The repairs are pending and I'm still waiting for the refund as of July 13, 2006.

Addendum to my story:

On July 7th, 2006 I finally did hear from Stainsafe via e-mail. "our technicians are currently not available to provide the service your claim requires" was my answer.