Stainsafe, in my opinion, is unscrupulous. They consistently deny claims without good reason, give customers the ultimate "run-a-round" by delaying as long as possible, and they fail to pay their bills.

It is not only customer's who have purchased the extended warranty who are left out in the cold, it happens to the service people they contract to fix/inspect the furniture.

I cannot believe that a company with such a bad record can still be in business.....no wonder they were dropped by La-Z-Boy.

Extended warranties are beneficial with furniture you expect to keep for years to come, but only if the warranty is honoured.......BEWARE!!!

I bought my sofa from Wickes furniture that cost $ 999.99 along with the Stainsafe fabric protection plan that cost $ 159.97 on 4/25/2007. I thought that the warranty should be a good idea since I am investing in a good piece of furniture. Well, on August 28 th my daughter wasn't feeling well and she vomited on the sofa leaving it with some big stains in couple cushions. I thought that I would be fine since I have the warranty. I called the next day on 8/30 and reported my claim. I explained how and where it happened and the agent told me that a technician would be contacting me in a couple of days. Well, after 13 days I never heard from the technician, so I decided to call the number that was on the letter I received from Stainsafe. The technician made up a story that he contacted me, but didn't get hold off me. That's not right, I gave him my cel phone number and didn't see any voicemails from him. Anyways, we discussed to set up an appointment and the next appointment he could give me is another 8 days on 9/18. I was like, well whatever let's set up the time. By then, then stains started to look ugly because they were dried and stinking. The technician called me on 9/18 and wanted me to help him find a parking because he couldn't find one and he had to park very far. My wife was already at home waiting for the technician. But just to help this guy find a parking, I had to leave work and by the time I get home, my wife already had him park in our garage. So, I went up and he had already left. I asked the Stainsafe Agent on the phone and he goes like you claim has been denied. I was shocked!!! Why would I pay 159.00 for a service that doesn't work. I should not be the person to suffer just because stainsafe didn't send a technician on time. Anyways, I want Stainsafe to deliver as promised and clean my sofa. I have read many complaints on the internet and I have seen so many people take legal action just to get the claim processed (Source: plenty of complaints on different complaint boards website). Not only that, I have also read the Florida Attorney General investigated for unfair and deceptive trade practices). I also found a person who was in the same exact limbo as I and he had to go through a news channel to get his claim processed (Source: http://www.klas-tv.com/Global/story.asp?S=6937886). Also based on the news found on the site " The I-Team learned a Florida-based investment firm took control of Stainsafe about two months ago. A representative said they have already started making major changes in customer service."

Very poor service!

I have done everything as requested by stainsafe, sent photos ect. My claim was initially denied because I did not send in the original warranty information. I sent a copy as requested. When I did send the original paperwork (I finally found it) I was given such excuses as our scanner is not working so we can't process your claim to a technician will be out within five to seven days.

9 months later they are still denying the claim! I have provided everything as asked, they will not give a reason. They should be shut down! How is a company this unethical allowed to operate and continue to draw funds from consumers...

Beware!

I have been waiting one year for replacement of my glass table top. I have a seven year warranty and they are telling me that since they no longer deal with the furniture store, they do not want to honor my claim. When I try calling them, they either hang up on me, or tell me the only communication they will accept is email, mail, or fax.

What a ripoff!!!

I am a subcontracted service technician for Stainsafe warranty company. I have done hundreds of service calls for Stainsafe in western Pennsylvannia, beginning in August 2006. When i receive a service call from Stainsafe, i have 48 hours to contact the customer to schedule a service call. which must be done within 7 days. If something is repairable, it is fixed at that time. If something is in need of parts, i communicate by fax for what is needed to repair item(s) at that time. The problem that i have with Stainsafe is they do not like to ay for these service calls. The last payment i received was on Feb 2nd of 2007. I have called many times to the tech hotline about this matter and have gotten nowhere. I have recently dropped Stainsafe from my company and sent letters to get payment. I have recently have taken them to civil court to resolve this matter. If their is any one in western Pa that is having trouble getting their furniture repaired by Stainsafe you may fax information to my company: Cratfy Woodworking (724)445-7467. I will give all customers 50% off discount for all or any repairs.