My wife and I purchased a leather sofa and loveseat from Wicks Furniture along with a seven year warranty from Stainsafe. In October of 2007, we had submitted a claim because of a noticeable discoloration in the leather on one of the cushions. Then the games began. In November, a technician came to our home and determined that he could do nothing for us. He contacted his office who told him to advise us that the matter would be turned back to Wicks as a referral and that we would receive a letter within two weeks. We waited a month and then called Stainsafe. The representative told us that there was no record of the technicians report and that she would e-mail another department and advised us to call back in a week if we had not heard anything. We called back in exactly one week and went through the many phone prompts to speak to a claims person only to end up leaving a message in the general mail box. Aweek later, we tried calling Stainsafe again. There was no response so we made a special trip to Wicks and spoke to a customer service person who said that she would contact the assistant store manager immediately and we should expect a response in a couple of days. In January, after not hearing back from Wicks, we called the same customer service person at Wicks who immediately contacted the assistant manager who promised to call us back that same day. This did not happen, however, we received an e-mail from a Wicks Stainsafe coordinator who stated that "parts" have been ordered and we should receive the within 8-12 weeks. That time came and went and no parts were ever delivered. We attempted to contact the coordinator with no luck. Since then Wicks has gone out of business. Yesterday, May 16th, we received a letter from Stainsafe stating that nothing more can be done to solve our claim other than sending us a partial refund on the pro-rated value of the cost of the warranty ($124.91). We are truly sorry that Wicks is gone, however, Stainsafe should have lived up to the warranty. Now, we are stuck with an expensive, badly blemished, sofa. What is my recourse now?

Its been one year and 13 phone calls made to stainsafe and my valid claim goes into trash just because a store location is moved.(They call it as original store closed.. just to find an excuse not to pay the claim.. BTW store is lazyboy.. they are at multiple locations in Boston area!)

Shame on stainsafe.. junk customer service.. Rude people.. Offcourse if they prolong a claim by not paying it for years either store location will be changed or closed!

Worst customer service and a company that explores all avenues to not reimburse claim.. You pay for protection and they return pre-rated portion with an excuse like the one I mentioned!

Refuse to Honor 5 year Protection program that was sold to me.

The people who purchase Stainsafe are absolute idiots. First of all, you are purchasing a warranty. No warranty covers everything. All warranties have specific terms and conditions for service. If you report something outside of what that warranty covers, expect to be denied. You should secondly, use your brain and read the warranty. How stupid can you be, to not read the warranty before calling to file any claims. Very stupid. Don't get mad because your claims are denied. It is your own fault.

I just bought new couches and on Thanksgiving we had a big party. The next morning I noticed a stain on the couch. I filed a claim and was denied because they do not cover stains of unknown origin. I suppose I should have set up 24 hour security cameras to monitor the couches day and night. Then I would be able to identify the origin of the stain. Something should be done about this place. I see hundreds of complaints. There should be a class action lawsuit to get everyone their money back.