All the other posts have already said it. Stainsafe is a total scam. $69.99 and 2 years later... nothing... no repair no refund.

Stainsafe customer service reps set you up to get your claims denied. I called to report that my 5 month old leather sofas were cracking. The rep asked if that was all because once a claim is submitted, that is it. So with that in mind, I tell them to hold off on filing the claim and that I will double check before I finalize my claim. I call back two days later and tell them not only is the leather cracking, I see a small puncture on a cushion and that there are a few stains on the sofa that we could not get out. First off, I would like to say, right off the bat, this rep was not your typical rep. I could tell she was not friendly. Her name is Latrisha or Latisha. Anyway, as I go on about all the little things about my sofa, the only thing I really cared about was the cracking of the leather that I originally called about two days ago. Latrisha/Latisha encouraged me to tell her all that I wanted to claim KNOWING that an "accumulation" of claims as she called it would make the claim unserviceable. She submitted my claim and it was immediately denied. I was appalled! I told her to have someone come out for my original claim and she said there is nothing she could do about it now because the claim had been submitted.

I asked to talk to a supervisor and again, right off the bat, I could tell the supervisor was unfriendly. I tell Adrian my story and that the rep set me up to fail a claim and she said there was nothing they could do because the claim had been submitted. I asked how this would ever be remedied as they now have a record of the little things I had reported. Adrian said they could refer a technician at MY cost. I asked if this meant I could never use my warranty and she said I would have to resolve all the reported issues first.

They had no intention of making good on their warranty. They set you up to FAIL!

I purchased a red micro fiber couch & loveseat threw Value City Furniture In Lexington, Ky on Sept 17, 2007. While the salesman was just trying to make a sale, I stressed to him numerous times, that I have children, and I will pay whatever I have to, to make sure this couch has a warranty incase of stains, etc. He ASSURED me that STAINSAFE was a great company, and I paid a extra $119.99 to recieve a 7 year warranty threw Stainsafe. Almost a year to the day of the purchase, I have been given the run around by Stainsafe, Only to have a Crazy looking technician show up at my door, Someone contracted threw Stainsafe to SPOT CLEAN my couch. When he arrived, he showed me the paperwork Stainsafe gave him, and it said he was cleaning "RED STAINS" not a RED COUCH!, When in fact, it was applejuice that was spilled. Their is NO REASON this claim shouldn't have been completed! This man sent by Stainsafe said he did NOT feel comfortable touching this kind of fabric that was red, he was afraid the chemicals in his solution would ruin the fabric, so he would let Stainsafe know someone else needed to come for this claim. 2 weeks later, I hadn't heard anything from Stainsafe, so I called, 45 Min later, after talking to a supervisor, they tell me they have to deny my claim all together, because the "Contractor" (whom was threw U..S Quality Service) put it in writing to Stainsafe that he didn't touch my couch because their was " Stains all over, both require professional cleaning" and when I called Stainsafe about it, their response was " We send contractors that do spot cleaning, not general cleaning". I was given the run around for weeks. And never once did they come clean a stain off my 1300$ couch/loveseat which was just applejuice. If anyone knows what my next move should be, please email me @ [email protected] I feel like I was robbed, and aparently I am not the only one.

I purchased the extended warranty from where I purchased my leather recliner couch. My cat had an accident on it, I called to report the incident in the recommended time line. They sent out a tech who said there was no way he would be able to remove the odor, he would order new cushions and when they arrived to call to have them installed. Now, 2 months later I still have no cushions and when I called about the claim I spoke to someone that told me the tech had cleaned the couch, he wasn't in my home more than 10 minutes, and that the only thing they would be able to do would be to replace the leather covering but not the core!!! We paid to have the couch under warranty for nothing and they are more than rude. DO NOT WASTE YOUR $$$$$$$$$$

It has been a year and an approved repair has not been done, no fights, no fuzz, no action, they have not been rude or denied anything, just keep on promising the part ordered is yet to come. After reading all these reviews I am filing small claims court on them ...thank you for all the ammo ( I will print all these reviews) for me to take to court with me and show the judge their "modus operandi" they do not deny claims, they just don’t fix or pay them; stainsafe will try to wear you out hoping your busy life will make you go away.