I purchased over $5, 000 worth of furniture from American Signature in Sarasota, FL. We had the Stain Safe 7 year protection plan. Our love-seat and chaise were sold as a sectional not two pieces. The love-seat had a spill which could not be repaired. American Signature no longer has this model or color. Stain Safe said the would only cover the love-seat and I had credit for the love-seat only. What can anyone do with a chaise with one end and a different love-seat. Stain Safe is not honest with the public at all. I would never use them again!

My wife and i purchased a new leather couch in 2008 and also paid for a 7 year warranty through stainsafe. with this warranty it included 7 years worth of cleaner and conditioner at no cost to us. we ran out today so wife goes to store where couch was purchased to get refill and they told her that stainsafe went bankrupt. luckily they had a few boxes left but when those run out we will have to start paying for new product they carry. the worst of it is that customer service at the furniture store we purchased from treated my wife like dirt. the name of store is called Homemakers and is located in urbandale, iowa. i guess i have to grudges !!!

Well compared to all the other compliant I guess I shouldn't be complaining. I bought furniture from Jordan's furniture in Ma. I had the furniture for a year and a half and discovered that all the fabric was ripped in the back. Apparently they use staples to keep the furniture together and all staples were coming undone. I called StainSafe because the sales man told me everything was covered. I didn't wait on the phone too long before a totally rude women answered the phone and almost immediatly told me my problem was not covered under the extened warrently. To make a very long story short I ended speaking to the manager whom was even more rude than the first women. I guess i should be grateful that they just denied me before I even put a claim in.

I don't even know where to begin...I bought a couch and love seat set from Value City (Michigan) in OCTOBER 2008!!! It is now July 24, 2009!!! When I first called about a claim (brand new couch), they called a tech from over 100 miles away to come into my home and clean my sofa. The stain did not come out of coarse. All he did was spray some cleaning liquid on the cushions and steam cleaned them. I called to note that the stain was not gone and they (SS) said the tech has to be notified and come out again. THAT NEVER HAPPENED! First of all, from the first visit...the tech was scary, arrived late as usual, and was there for about 10 minutes to clean the sofa. So, back to trying to get a 2nd visit from the tech...I left several messages with no call back. Called SS to see what's up. SS couldn't even get ahold of the stupid company!!! I have lost track on how many times I have called this company. I still can't believe this company. However, the story still continues...

I called to note a new claim (actually, it was the same stain...thought I could get somewhere with them...). I asked about what's going on and such. They said that since the tech did not call them or me back and they have been trying to get ahold of the tech, that they will issue a letter to me for a new couch. Yeah right! I called about 8 weeks later to check on the status of that...they had no record of anyone telling me about a new couch...errrrrrr!!! So, I aksed again what the deal is...they said that the tech did not give SS a service report from my cleaning visit (he submitted the wrong report) and they have been waiting to receive it from the stupid tech.

I'm not going into detail about SS "providing outstanding customer service"...I was even scolded by the customer service representative!!! I feel like giving up, but after reading all the other reveiws, I'm not so alone now! I don't know what else to do. The last customer service rep that I talked to said keep calling so they can keep the file active and updated...whatever. I just want my couch fixed :(

The law firm of Forizs & Dogali, P.A. has recently filed a class action in California on behalf of consumers of Stainsafe, Inc., a company that provides furniture "warranties" to its consumers. The Class Plaintiffs allege that the furniture warranties marketed, sold, distributed and issued by the Stainsafe contain open-ended, illusory terms that effectively nullify the existence of any coverage at all, and even if coverage did exist, the terms effectively allow the Defendant to exclude coverage for warranty claims for any reason at all. Specifically, the Class Plaintiffs contend that, as a matter of policy, practice and procedure, Stainsafe routinely excludes coverage for warranty claims for reasons that are not specifically outlined in the terms of their furniture warranties. Rather, the Defendant, in its sole discretion, unilaterally creates standard-form reasons to deny warranty claims. These standard-form reasons to deny warranty claims, include, but are not limited to, that the furniture damages to be repaired (or replaced, if repair is not feasible) “cannot be attributed to any single occurrence or accident, ” “were the result of normal wear from customer usage, ” and that “were not reported when they occurred, but when they were discovered” by the consumer. As a result, Stainsafe has engaged in deceptive, unfair and fraudulent practices causing damages to consumers throughout the United States who have purchased Defendant’s furniture warranties, submitted claims, and subsequently had them denied.