Sprint Wireless Card

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Category: Services

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United States

Sprint Wireless Card Reviews

May 16, 2008

Terrible customer service!

Sprint is charging me for a product that does not work. I have been having issues with my Internet card from the first month I was with Sprint. Sometimes it took me three or four tries to connect or sometimes it would stall or boot me off. Finally, they sent me a paper in the mail stating to download this new system it would run faster. Well I downloaded the new system and it was faster but it only let me log on for 10-15min. for about a month then it stopped working completely. I took it to the store they said they have had problem with this old card and ordered me a new one. When I got the new one after waiting one hour and fifteen minutes be serviced the customer service worker only handed me the card nothing else. I asked how I was suppose to get it to work with any installation directions he wrote down some numbers and said when I put the card it a box will pop up asking for these numbers. I asked did he have a CD like my last card he said no. Well of course when I got home it did not work. To make a long story short, I have been to the Sprint store four times, have called all of the stores in Columbus, have talked to customer service, technical support, sales, accessories and the cancellation department and everyone is giving me different stories. The store states that I should be able to go to a WI fi spot and download what I need to make my Internet work. Most of the phones rep. state that I need the CD to download on my computer to have access to the card. I have been to Wi Fi spots have did each and every little thing they asked me to do to make it work and it does not work. I have requested the CD to be sent to me every department said they don’t have it some department say they no longer even have the CD because its an old card. The stores are not Wi Fi so I can’t pull up the Internet in their to show them that no website exist to download the software. Some rep. told me I was out of luck they gave me an old card that has no software to it anymore and my card was never going to work. I pay $60 a month to Sprint for this service that I am not receiving. The cancellation department told me I would still have to fulfill my contract even if the card does not work and I could keep getting another one through insurance but there is no software that can make it work. I was offered an upgraded card that came with software if I paid $150 and signed a two year contract. So basically I’m stuck with a service until Jan. 2009 and I am required to pay $60 for equipment that no one seems to know how to make it work.

July 30, 2007

Absolutely horrible way to treat customers!

I have been a Nextel customer for 1 year and have not really had any problems with my phone or service outside of normal dropped calls which is expected. I recently added on the Wireless Broadband card for my laptop PC. The card is through Sprint. I received the card and installed it on my computer. In order to use the card I had to call the customer number on the manual and activate the card. The card looked like it was a little bent but it seemed to work. I mentioned that to the rep when I called. Well, this is where it all started. I got transferred to 12 people over the course of 2 hours just to get my card activated. Finally, the last person I spoke to activated my card in less than 30 seconds.

The card has been giving me problems, it works, it doesn't work. I called Sprint numerous times and got shuffled around from person to person, I even got transferred to International Sprint! I finally gave up calling because I have to work for a living and didn't have time to wait on the phone for 2 hours every day. A few days go by and I am now outside of my 30 day period (by 3 days). I was not asked or told that my current insurance didn't cover the card when I purchased it. I walked into a local Sprint store and talked to the manager who couldn't help me because I bought the card through tele-sales. The manager then jumps on the phone and he gets transferred around for an hour and a half!! He finally had enough and got a hold of someone that could help. He then came back with 2 toll free numbers for me to call. He said that they will be able to send me an email with a "code" and for me to bring that code back to the store and they can do the exchange no cost. If for some reason I continue to have problems then I would need to take a drive to the Sprint Corporate office in Kalamazoo, MI (45 minute drive). So I get out of work and call the number. Start speaking to a gentleman and explained the whole situation and what I have experienced. He now tells me that he can't do anything because I am outside of my 30 days (by 3 days). He then says I will not transfer you but I am going to put you on hold and I am going to make the calls for you to get this resolved. I then talk to a lady in Account Management. She said they are crediting me $150.00 to my account, sending a return print form for FedEx and they are sending me a new wireless card. I am also told I will be credited $50 when the old card is returned to them. This seems to have resolved my problem after paying $133.08 for a new card!!! We will see if my account is accurate in the next month or if I have to spend another 94minutes and 12 seconds on the phone with them.

I feel now that if I have any more problems I will have to call the corporate number or take legal action with Pre-Paid Legal Services. The way they treat their customers is absolutely horrible and very exhausting. Once my contract is up I will be ditching this company for a new provider or may just end up dumping them all together and fighting a $400 early termination fee which absolutely ridiculous!!

Anthony Burkhead
Grand Rapids, MI