Aside from being on hold for hours and then connected around to people who can't help, Sprint Mobile is one of the worst Companies I've ever dealt with. I had the service for over a year before I started getting recordings that said that my roaming service was not available on some other network--and this happened in NYC and LA. I had the top end plan for unlimited voice and data including all roaming costs except for international.

Sprint talked me into buying a new black berry (the first one was less than a year old) only to have the same issues. In the midst of this, my phone was disconnected because they stated I did not pay my bill. Come to find out that they credited someone else's account with my payment and asked if I could figure out whose account it was credited to. Listen Sprint, I don't work for your lousy Company and never would based on my experience with you.

After completely losing my mind with Sprint and too many calls to keep record of especially hours and hours on hold, I was forced to discontinue service. And this is after I spent several hundred dollars on a new black berry I did not need and a perfectly good original one--both are now paper weights. But it gets better, Sprint has now put me into collections after I had worked out my bill closure with them by phone.

It is clear to me that I am now fighting about principle and will spend what is necessary through the court system to return some of the damage done to myself and my business by Sprint. Not even an apology. As for their new alleged policy regarding customer service--you've got a long way to go Sprint.

This is the first complaint I have ever lodged against any Company in my 30 year business history. As an investment banker, I would recommend anyone speculating in industry stocks to "short sprint." Company's that work like this generally don't work for that long.