Sprint Overdrive

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Category: Services

Contact Information
Renton, Washington, United States

Sprint Overdrive Reviews

damienl July 8, 2010
overage
I needed mobile internet and heard about The Overdrive from Sprint. I was told in the Sprint Store by a rep and a manager that for 59.99 I had unlimited data. I explained to them that I am an outside sales rep and would need to use this around the city. They said it should work great and I have 30 day trial period. I can bring it back for any reason no problems! Well While on a business call my phone shuts off. After borrowing a co-workers phone to conduct business. I called the next day from the Sprint store to the 800 customer service line to learn that I was over my "spending limit." I was sent to a rude woman in the finance who said I must pay $400 to get phone back on due to overages in data charges from the new Overdrive I was trying out...I flipped out and was sent to Customer Service. They explained that it was not unlimited and capped at 5gb. I could not believe something that is being sold as a wi-fi hotspot to share with others has a cap at 5gb for the month!!! I informed them I was lied to at the store if this was the case and should not be held to cover those overage charges. He said just return it and I did just that.

At the store I was told the true story...only on 4g is it unlimited and it is not for anything else 3g has the cap and there are many 3g area all over the city!!!...I now have to wait for my bill to close to request over a $500 credit to my account as they will not honor it ahead of time. I spent over an hour on the phone.I was lied to in the store and the policy of of not fully informing the customer is a way of making the sale. Waste of my time and now the search continues for a real mobile internet solution.

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