For several months now, I have been getting a Sprint bill for my wireless phone for about $39 then, all of a sudden, I get a bill for $258 and some change. I called about it and was told that I went over my 450 minute plan. I clearly remember having 800 minutes -- I was told that I had 450 minutes and to check my contract. I should, but am having some trouble finding it. I have been very busy; I did upgrade to the Simply Everything Plan for $99 per month to avoid ever getting a bill this high again; $99 is expensive to me too, but at least it is a set amount.

I am aware that Sprint rounds up minutes, so if you make a call and are told the person is not there in a matter of seconds it counts as a full minute, so someone could use 10 minutes in a 5 minute period, but there is no way that I used 450 minutes. No record of calls were in the phone bill. I asked for the calls to be mailed to me (I am not that great with the Internet). What I got in the mail showed no minutes used. I had called today to work something out. I was on the phone over 45 minutes. The rep did not speak English well; she had an accent and kept telling me the date of the bill and the amount when I asked what could be done to lower it.

This went on at least three times until I asked for a manager. He told me the charges are valid and would not give me any credit. I explained that something is wrong and I am not paying this bill. He connected me to someone in Account Services, who after much difficulty, gave me a $35 credit which is not enough. She told me that the charges are valid. I explained that she is assuming the charges are valid -- I was never presented with the calls, just the bill, and they keep telling me that the charges are valid. I told her that I am extremely dissatisfied and I am not paying this bill. She told me that 'detailed billing' is something they only send upon request and they are not required too. I had offered to pay half the bill and have been working with Sprint in that I had upgraded my plan, but feel that they have not worked with me.

A few minutes ago, I got a collection call from them saying I must pay today and my phone will be suspended in 48 hours. Instead of making a payment, I have filed this report on complaintsboard. I am wondering whether my bill was jacked up just to encourage me to take the set fee plan. Did anyone else have this experience?

Also, before getting this bill, I had lost my previous cell phone, unfortunately it fallen somewhere, and even though I was told that someone else only made one call, I wonder whether that had something to do with the large bill. None of these possibilities were looked at by Sprint -- they just wanted the outrageous money. I was told that no one else has my number. What about the person who found my phone? I asked what about someone cloning my cell something or other which I saw a warning about on TV and I was not answered. I suspect fraud and Sprint has been totally unhelpful regarding this. The bill is wrong and I am not paying it and I have told the whole world about this bad experience!

Novemer 26th I went into store to purchase a wireless aircard for my new laptop. I was told Black friday they were having a special that would credit $200 to your new account if you came in before 10am, and each each the amount drops $50. So Black friday I went in and signed up. I was told I needed to pay a $250 security deposit and that I had to pay by credit card. So I paid it. Later on that day come to find out I was charged twice, so $500 was taken out of my account. I contacted my bank and Sprint about the doulbe charge on my account. I was very polite no cursing and yet I was hung up on 4 times!!! I was told that Sprint charges your account a second time to verify funds in your accout! BS! Total BS! They would not admit fault to their accounting error even after I was on 3 way with them and my bank! So after I was told their "line" I decided I did not want their service. And I cancelled my contract. It is now Monday Dec. 1st and I still do not have my money. I just got off the phone with them again another 45 min conversation, and I still have to wait 3-5 business days till it goes into my account and they will not reimburse my overdraft fees they caused or admit fault! SO fuck sprint straight up their asses without lube!

As most people that are either with Sprint or ever have been with Sprint, the list of billing errors, customer service debacles and general dissatisfaction is endless. However, this last week iced the cake and has triggered me to post on every blog, contact the Attorney Generals of both Texas and Kansas and begin a media blitz (I have the rolodex, I'm in the business).

I changed my plan last week. I steeled myself for the ensuing issues I knew were coming. The guys at the Sprint store said they hoped it would be okay; I guaranteed them there would be an issue within 30 days and they promised to get involved if there was. Well...five hours later, when my voicemail wasn't working I got a hold of CSR #1: Couldn't understand a word he/she said. CSR #2 disconnected us. CSR # 3, got so lost in my account, rebooted my system, locked up my phones and then proceeded to tell me the reason I had the problem was because my "Simply Everything" plan for $99 needed to be $129. She then told ME I wasn't listening to her...but then SHE finally realized that my other two lines were NOT sharing my data minutes...I was furious and drove up to the Sprint store with her on my cell phone. I was demanding cancellation...she hung up on the Sprint store guys!

I called CSR # 4. She was very nice and did her best to help me. However, as I demanded that she read LINE BY LINE what was on my account (we'd already found powervision pack added to the other two lines...that isn't even necessary, nor requested), she came across a little charge on all three lines: International calling. I stopped her and said, "WHAT?" She read the notes on my account: "On July 28, customer called (CALLED) to inquire about flat rate charges to Europe and Asia."

That call NEVER HAPPENED. I was livid. Someone is lying. It's fraud. It's Federal. I've complained to FCC, AGs, Media, anyone I can. This is ridiculous and they think they can continue to get away with it. I wrote a scathing email to "Dan" (Dan Hesse, CEO of "embattled Sprint"--embattled from within!!), knowing this email on the TV spots would be a dummy account of sorts. (About the ONLY thing that would have impressed me would be if Dan actually responded to charges of fraud...or at least an executive team member.) In my email to "Dan" I said that I'd begin my tirade of truth by noon the next day. (Noon, Wednesday 9/10/08). Thursday morning Sprint tried to contact me: "Angela from Dan AT sprint.com's office. I had to laugh. A. I wasn't kidding, I had made significant progress by noon the next day and she was way too late. B. Sending me another CSR with scripts and a complete lack of empowerment was yet the next bad move on Sprint's part. She tried the next day and we spoke later that afternoon.

Angela appears a glorified CSR. I got the scripted responses: "Valued Sprint customer" (Lord, I'd hate to see how I'd be treated if I were new and spending $50 a month rather than 10 YEARS and spending $250!!!) I received an accusation that perhaps someone else called and put the charges on my bill. Funny though, she didn't tell me what number the "call" came from when I asked. Nor did she have an answer for why there are no international calls on any of my lines after I requested the service. She did ask if she should report this to their fraud department. I nearly choked.

The VERY next DAY: I was going to send a picture mail. I took the shot, pressed send to my recipient and got a notice on my phone: "This service is not part of your package, if you press send, you agree to $5.00 per month for picturemail service. I'm on SIMPLY EVERYTHING.

I then called Sprint. (I swear I should add dental repair to any suit because of all the teeth grinding I do with these folks.) "Kenneth" decided he should lecture me that I was too frustrated and it was just a little hiccup. It seems that sometimes, the things you pay for don't actually get setup. Gosh...what's the big deal??? "Kenneth" also told me that every call with Sprint is recorded. I am really hoping Kenneth knows more than I think. If that's the case, "Gosh, what's the problem with finding the tape of July 28th?" Wanna play some truth AND dare, Sprint? I do.

I will fight this to the end. My home town is Overland Park, Sprint's World HQ. I've never had to work so hard at being loyal to a company in my life. This is just the latest iteration, there have been varying degrees throughout the 10 years I've been a customer: 5000 anytime share minutes, 3500 used, yet charged for the minutes my daughters used on our share plan...They hope you don't review your bill. I wonder how much money Sprint owes should they be audited?

A year ago I let my Sprint Wireless phone contract that I had for 4 years on 3 phones expire and continued to pay monthly. I continuously received calls about renewing my contract, but was not sure if I wanted to continue with Sprint or try another company. Well about 6 months ago my wife�s phone finally got to the end of its life so we stopped using it and put it in a drawer. We were not sure if we were going to keep Sprint then so we did not cancel we just kept the number. It was part of the $5.00 a month extra phone they charge you. Well at the end of Feb. we decide to change to Verizon since my wife finally received a cell phone for work from Verizon and calls between us would not be charged. During the change I only changed 2 of the 3 numbers and was told that the account would be closed with Sprint. I was under the impression that if I cancel the main number with Sprint the entire account would be closed. Well April comes around and I get a bill from Sprint for $210 dollars. I think ok that is from the previous months no problem. A month goes by and I still haven�t payed them and I get another bill for $310.

I finally realize something is not right and call. I politely explain the miss understanding to see if we can get things squared away. I commit to the $210 charge and say I have no problems paying this, is there anyway that we can get the last $100 taken down I will pay this today. I am told that each number is a separate contract and each one has to be cancelled or ported to another company in order to for the account to be considered closed. The number for the other phone which has no activity on it in 3 or 4 months was suspended and they just keep billing you your full amount. I say I would like to close this account today. She says that since we are in the middle of a billing cycle we cannot cancel your account until the end of the billing cycle and I will have to pay another $100 for the entire month of May. I don�t know about you, but every other service provider has the ability to pro-rate your service. ( phone, cable, gas, electric ) Where in the world do you consider this to be an ethical means to doing business. I am a father of an autistic child and do my best to manage every cent that I can, so you can see the frustration I have with this sort of greed that just infests the business community of this country. It is quite obvious that this company as do many plays the game and just feeds of the ignorance of

innocent people for a profit. I will never as long as I live recommend or receive services from Sprint. God Bless you all!

To plan evil is as wrong as doing it! Proverbs 24:8

A year ago I let my Sprint Wireless phone contract that I had for 4 years on 3 phones expire and continued to pay monthly. I continuously received calls about renewing my contract, but was not sure if I wanted to continue with Sprint or try another company. Well about 6 months ago my wifes phone finally got to the end of its life so we stopped using it and put it in a drawer. We were not sure if we were going to keep Sprint then so we did not cancel we just kept the number. It was part of the $5.00 a month extra phone they charge you. Well at the end of Feb. we decide to change to Verizon since my wife finally received a cell phone for work from Verizon and calls between us would not be charged. During the change I only changed 2 of the 3 numbers and was told that the account would be closed with Sprint. I was under the impression that if I cancel the main number with Sprint the entire account would be closed. Well April comes around and I get a bill from Sprint for $210 dollars. I think ok that is from the previous months no problem. A month goes by and I still havent payed them and I get another bill for $310.

I finally realize something is not right and call. I politely explain the miss understanding to see if we can get things squared away. I commit to the $210 charge and say I have no problems paying this, is there anyway that we can get the last $100 taken down I will pay this today. I am told that each number is a separate contract and each one has to be cancelled or ported to another company in order to for the account to be considered closed. The number for the other phone which has no activity on it in 3 or 4 months was suspended and they just keep billing you your full amount. I say I would like to close this account today. She says that since we are in the middle of a billing cycle we cannot cancel your account until the end of the billing cycle and I will have to pay another $100 for the entire month of May. I dont know about you, but every other service provider has the ability to pro-rate your service. ( phone, cable, gas, electric ) Where in the world do you consider this to be an ethical means to doing business. I am a father of an autistic child and do my best to manage every cent that I can, so you can see the frustration I have with this sort of greed that just infests the business community of this country. It is quite obvious that this company as do many plays the game and just feeds of the ignorance of

Innocent people for a profit. I will never as long as I live recommend or receive services from Sprint. God Bless you all!

To plan evil is as wrong as doing it! Proverbs 24:8