Their Customer Support is an absolute joke. Our cellular tower is down again - for about the 4th time in 3 months. Can't make or receive any cellular calls. I have to drive 15 minutes away to get on another Sprint tower just to contact Customer Support. I was just on hold for 25 MINUTES and then they disconnected me!!! There is no place on line to report the outage I am sick of this problem and their non-existent customer support.

And forget trying to resolve the issue because you can't get anyone from Customer Service to respond or speak with you. The $100 fee for breaking my contract will be well worth it. My time is far more valuable than the hours I spend on hold trying to get service issues resolved! I have yet to receive any response from Customer Service or any compensation for the numerous outages and the hours I have spent on the phone trying to get through to their CS hotline.