I have purchase two phone cards from speedypin cards service.
One card named Scorpio and one named Fast Track. I was give 13 minutes on a 60 minute card and 38 minutes on a 101 minute card. I called the customer services numbers that were given for the separate cards issue. They don't have one customer services number for all cards sold, so whon must call each cards customers support number. What a joke. In short the agent made me wait 48 hours to restore and or adjust the unused minutes. Then after waiting 48 hours I was told that there database was down and I would have to wait another 48 hours for the problems to be fixed.
One other card I used that did not provide the advertised minutes,
after calling the SPEEDYPIN support number told me that my account was set to ZERO dollars and that they could not do anything to restore the lost minutes. This company it not responsible for there product. And some agency should look into their business practices. I will be writing the BBB about this company and their business practices and dealings with the buying public.

I would like to follow up once more on my complaint of poor service. I found this on the web page of the the San Diego area Better Business Bureau. Based on BBB files, this company has a satisfactory record with the Bureau. To have a "satisfactory record" with the Bureau, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the Bureau, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. In addition, the Bureau must have a clear understanding of the company's business and no concerns about its industry.

The Bureau processed a total of 102 complaints about this company in the last 36 months, our standard reporting period. Of the total 102 complaints closed in the last 36 months, 35 were closed in the last 12 months.

This goes to show that you can't trust the Better Busines Bureau either. They had 102 complaints registered directly to them about SpeedyPin in the last 36 months yet they don't consider this an unusual pattern or volume. Sorry BBB. 102 complaints in 36 months is very significant. You should also notice that the BBB has a unique definition of resovled. It includes issues that the BBB had to mediate, issues that BBB simply assumed or administratively judged resolved as well as resolutions that the consumer failed to acknowledge acceptance of to the BBB or refused acceptance of. It is my opinion that the BBB is covering for SpeedyPin by listing them as satisfactory. I don't care how the BBB sugarcoats it in accordance with their policies. SpeedyPin still has 102 complaints registered directly to the BBB in the last 36 months. I guess that the BBB does not lend credence to complaints as long as they are considered resolved by the BBB's questionable standards and there is no law enforcement action involving marketplace conduct.

This was in an E-mail response I got from the Csutomer Service Manager. Apparently I was not supposed to see this. I would like the opportunity to fix this problem—but need more information from the customer. Please instruct the customer to contact me directly at the phone number below. When we speak, I will make certain that the customer get the minutes for which he paid and request a rate check and update all the information on the website, subject the telecommunication’s official verification.

I believe that this is a fair and full settlement of the Better Business Bureau Complaint.

Sincerely,

Michelle Negrete
Customer Service Manager
1-877-746-6322 ext. 109

By the way, I did not file a BBB complaint. In fairness to SpeedyPin, they did give me a full refund for the cards I purchased after I repeatedly refused to accept their excuses.

This is a follow up on the complaint that I submitted on 8 July 2007. You will probably need to read my complaint titled Poor Service dated 8 July 2007 in order to completely understand the situation. In short, the complaint addressed an issue of overcharging and lack of customer service.

I went against my feeling that SpeedyPin should contact Fast Track in order to resolve my billing issue and called the toll-free number myself that SpeedyPin had provided to me.

I politely explained the problem to them and asked for some simple information that a customer support should have been able to provide. I asked for the exact duration of my call and an itemized list of the charges applied.

I was not at all surprised to find a complete unwillingness to actually help resolve anything. My call failed to go through once. The agents hung up on me twice when I caught them giving me information that was clearly in contrast with the advertised services. I was told some things that were very alarming. See below:

1. I was not speaking to a Fast Track representative and that I could not speak with a Fast Track representative.
2. Nobody, not even Fast Track themselves know what the exact charges for a call will be and that the rates advertised on the SpeedyPin web page are, at best, a guess.
3. Even though the card was advertised specifically for international use, additional international charges may apply. However, you can't actually speak to anyone who really knows for sure or willing to admit to it.
4. Even though the card was advertised specifically for calling cellular networks in Philippines at a precise disclosed rate, additional cellular network charges may apply. Again, you can't actually speak to anyone who really knows for sure or willing to admit to it.
5. Even though the card was advertised with a precise carrier service charge rate, the actual rate charged, much like the other charges, cannot be determined until the call is completed. Once again, you can't actually speak to anyone who really knows for sure or willing to admit to it.

I could go on for days but I think you get the idea.

I'm sure by now that you can smell a rat. How is it that every other company that provides international long distance service, even to foreign cellular networks, can accurately advertise their rates and not charge you a penny more after making a call? Why the unwillingness of SpeedyPin to provide any service after the sale? Why the unwillingness of this unknown customer service agency to provide any useful customer service? Why did SpeedyPin give me a number for an agency other than Fast Track, the service provider, that cannot or simply will not help? Why did the agents hang up on me twice when I caught them contradicting the advertised service? I could go on for days about this too but, again, I'm sure you get the idea.

This entire sales and advertising operation is, in my opinion, incredibly deceptive to say the least. I'm not saying people should not buy this service. However, I will say consider my experience first and "buyer beware". I got screwed by these two companies. They will probably do the same to you.