I was told by Sparks Energy that they would reduce my 1st two bills by 8% and then they would shop the market for the lowest price per kwh. They lied, my bill was not 8% less the 1st two months (it was less but not 8%) and then the 3rd month they charged me .1314 per kwhand BGE is .1003 per kwh!!! When I called their customer service they said there wasn't anything they would do, so I dropped them. However, I am still being billed by them for a month until BGE reads the meter again! I just shopped the market myself and switched to Dominion Retail which has a rate of .0919 per kwh until December 2011.

I had to make payment arrangements for a bill during the summer that was more than twice my normal rate due to A/C problem. I called and made the arrangements with Crista Elda (832-200-3770) and she suggested that I make a payment of 50% of the bill of $763.56 ($381.78) on the normal due date and then make another payment of $381.78 a couple of weeks later, I agreed to the plan. Instead Spark debited my account for the full amount $763.56 on the due date. This caused me to have over $600 in overdraft charges and late fee charges. I have called over 15 time in the last three weeks to find out what happened. I have received absolutely no returned calls and constantly get the run around. I would not ever use this company again. There are too many other good choices.