My husband passed away in July 2010 and since our mortgage was in both names, I have requested 3 times that I get the mortgage changed over into my name only. I was told a sales representative would be calling me back to do the necessary application. Here it is now into November & I have not heard anything from them. I lost $1, 700 a month income when my husband passed away and am having to do everything on my own small income which bearly makes the mortgage payments. I don't want to loose my home, but I guess Sovereign Bank wants me to. Isn't there something that can be done about this?

I'm a Sovereign costumer for 2 years. I had everything well in my account for 2 years. Until one day I had a fee problem. They charge me $35 dollars for each payment I did i that day. So, the total was $280. I didn't knew that I had insufficient money, and only in that day the rob me almost $300 and the payments I did were $100.

I tried to fix with my branch manager and nothing. Call the costumer service, that is horrible. She just looked to my account and said that everything was legal and they couldn't help me.

Then I talked to the costumer service manager who told me nothing could be done. And I told her, I was going to close my account and all my family because It wasn't anymore a money issue, it was about a "robot" bank that forgot that they have people behind that accounts. My money market had money and I had a clean record. So, if that don't mean nothing I don't want a bank like that.

Don't open a account. They are thiefs and people that only see money. They don't care about their costumer.

I incurred multiple overdraft notices due to this bank's deceptive practices. I withdrew my funds and will never bank with them again.

I have been with SB for many years and have never had a problem with them. However, in these difficult times they charged me for insufficient funds in my checking when I had more than enough to cover it in my Savings. I was flabbergasted. I went in to try and rectify the situation and they let me know that I am allowed one per year. The fact that The check I wrote to my sister (who is also a SB member, thanks to me)exceeded what was in my checking account they would not take it from my savings and also they would not make a courtesy call to you. So they tried to take that money from my account a second time and charged me again for the insuffincient funds, instead of taking it out of my savings account. They were quick to let me know that it was now two overdrafts in one year and I am only allowed one per year. You would think that when I became a customer they would have suggested that? But why should they, its an easy way to make money. I would never understand why they did not take it from my savings or consider that I have been with them for soooooo many years and have never had an overdraft. I have great animosity towards them now. I will go back and withdraw my funds. They are some sneaky bastards. They dont care how hard you work for your money, in seconds they would milk you without any notification. These banks did not deserve to be bailed out at all, they dont care that my record speaks for itself. Although this money does not seem like much to them it is a lot to me especially when you have a family to feed and have to put up with so much to get a paycheck. They have Customer Service Reps well traied to say "the system will not allow me" "bullshit." I am just disappointed. I used the service of Rockland Savings bank in Rockland, MA in the past and I know from experience that it is a good bank with caring people from top to bottom, and I am talking from experience - I should have listened to folks that warned me about SB, but I tried them for the convenience to my job. IT IS NOT WORTH IT. THEY DONT GIVE A SHIT ABOUT YOU!!! I will go back to Rockland Savings.

we got a sovereign bank check card account for our daughter before she left for college. she made a 6.99 overdraft they never notified us because we are not on her account instead it kept increaseing by $5.00 a day until I finally found out . Total 191.68 dollars. I am so mad at them they are the worst I will file a complaint fwith the state attorney general in pa. I hope they fail big time. george