I took my Sony Laptop in for repair on 02/01/10 and was charged a $99.99 "diagnostic" charge which was to be refunded/credited if repairs were authorized. The repairs to the tune of $726.39 were authorized and turned out to include the replacement of a motherbord which did not resolve the problem later determined to be a video card. I keep getting a run around about the $99.99 refund/credit after calling Sony repair customer service at 800 920-7669 and speaking several different times with a Paul, Jacob, and Kathy. I would never allow Sony to repair anything for me again and probably would never purchase a Sony product again.