I purchased a Sony reader im May 2008. In August, I lay in bed reading it, using the left hand corner control tho turn the pages with my left thumb. Afet reading about 40 pages of War & Peace, I turned off the Reader and went to sleep. The next morning, when I woke, I turned on the Reader to continue reading. The screen would not function. SONY have said I damaged the screen. I asked how? With my left thumb turning pages? They refuse to accept that the reader may have a flaw... a soft spot that destroys a chip. Customer relations will not even discuss the matter. I have since discovered a second owner with the same complaint. How can we get SONY to accept our complaint, and listen to us?