Dear sir

I am writing this because I am one of your good customers who used to think that SONY is the best. Thus I did not believe that good company as SONY may has bad agent like you!!!

I am E.Maher Tantawi working in Jeddah-Saudi Arabia as civil engineering consultant in one of the biggest consultant offices here in Saudi Arabia: 'Dar Al-handasa' .

I used to use SONY, recommend Sony and be happy with SONY…

But unfortunately not any more!!

I will spread your bad service habits as I speeded out SONY respect principles before!! Sorry, but I have to be honest!!

Why ?? very simple !!! it is because a very simple reason : YOU DO NOT RESPECT SONY !!!

How ?? very simple also !!! you are not respecting SONY customers

I have sony cyber-shot DSC-WX1 which I purchased just 5 monthes before from Sony world (sony official show room in KSA) and after 5 months it was just one small problem I faced.

The optical unit mechanism was sometimes (I say sometimes) not closing and stuck… that is it

I took it to your official customer's service center in AL-RAWDAH Dist. Here in Jeddah and after two days they called me and here was the shocking bump: ' because of small scratches over your camera we believe that your camera maybe felt down and thus it is out of warranty and this will cost you 870 SR" that what thy said even my camera never felt down, only some scratches of putting it in my pocket!!! And the type of scratches on my camera will proof this for even amateur person!!

And if you look at their report they handed over to me with my camera you will feel that they want to issue all their spare parts stock against my camera : cabinet (front and rear), LCD block assembly and complete optical unit!!! DAMN!! It is just the optical unit mechanism need a little clean ! until now it is all may me normal from some agent who want his maintenance department section to be an income source

But the very strange thing that when I was there waiting for my turn to receive my camera all customers in front of me were very angry for exact same reason!!!

There were only two cases:

1: if their product is not under warranty (2 or 3 years old) then customer service representative was give a price to repair almost same like purchasing new one !! (means go and through that garbage and purchase a new model)( where is sony long term commitment with its products !!!) somebody with 5 years old vedio camera they told him this model is obsolete !! is that true !!!Is it sony policy or agent policy

2-Other people like me who their products still under warranty they play another trick with them : your 100000 SR vaio laptop motherboard was blown out because of electricity fluctuations !!! like this !! can you believe it > their engineer report like this and if you are an Engineer proof the opposite!!

If your PS3 lens not working any more that will not be because your lens is weak and fragile. No!! it is because you but some dirty scratched DVD!!

And go on!! I heard there many examples of reasons yours representative use them to proof everything except the need to change some parts on warranty!!

10 persons left angry in 15 minutes in front of me. Every one of them will till his story to say another 10 persons and….. you imagine how many customers you will loose in on day only!

Why I will go to sony or recommend it for anybody in the future?? Till me one good reason !!!

I will purchase one Chinese product in the future and through it after on year. Any way, Sony is Chinese already!!

Note: this letter will be forwarded to SONY middle east, Asia as will