We feel the pain of others in the Sony-Qualxserv mess. We purchased a 36-inch Sony tube TV and had it installed in February 2006. In October 2009 the TV just shut itself off and would not come back on. Out of warranty of course, Sony told us to use their authorized repair service Qualxserv. After paying a $100 diagnostic fee the repair rep said it would be another $375 to do the repair, which we paid also upfront. The tech came out, the TV would work, but a couple of hours later it would shut itself off. Sometimes it would stay on for a couple of hours before turning off, sometimes for just a few minutes. We called the repair tech back again and again--everytime he came he would replace something or take something back to the shop and then replace it (the tech did try his best), but it was always with the same result--the TV would stay on for a little while then shut itself off. We called Sony to ask if this particular TV had a glitch, they told us that "it was not economical to repair this TV." But they offered us a Sony flatscreen at a "discount." We said that's fine, but shouldn't we get our repair money back since the TV was never satisfactorily repaired. The Sony rep became very indignant and said, "We didn't say it unrepairable, just not worth repairing. You have to the end of next week to decide on the flatscreen, we won't make this offer to you again!" So we decided to try the Qualxserv repair again. The repair tech continued to come out to our house every couple of weeks from October 2009 to April 2010. Then we thought, what if the problem is with the cable service? We called our cable provider who found no problem--the signal was strong and steady--we even hooked up one of our portable TVs to the cable location and it worked perfectly. So we called Qaulxserv again--this time we were told "We only have a record of coming out to your house ONCE in October 2009--if you want to talk to me any more you have to pay another $100 diagnostic fee and then the repair fee." (!) You can imagine how happy this made us. So we called Sony explained the situation and they said they would get back to us "that afternoon or the next day." Sony NEVER called us back, so when I called them back on three occasions their response was: "Well since we decided we weren't going to do anything for you we figured there was no point in calling you back. " Talk about having an apolectic fit! We then sent a letter and called Qualxserv and talked to a different rep, she at least was very understanding and was the only person who called me back. Unfortunately, she could only tell us that the higher powers at Qualxserv more or less said, "Too bad, they're over the 90-warranty from us, they have to start from square one with the diagnostic fee." So you can bet there will never be another Sony product in our house and we will steer clear of any product using Qualxserv as their "authorized repair service." Thanks! GS