Sonic Drive-In, Fountain City, Tennessee

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Category: Entertainment

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Tennessee, United States

Sonic Drive-In, Fountain City, Tennessee Reviews

KrisD May 30, 2011
Rude; Wrong order
I had gone to Sonic on 5/29/2011 and they left out my condiments, so I swung around and went back. Got the condiments, got home, and then realized they had given me the wrong drink. So, I called and got the manager who said, "Do you have your receipt?" I said, "Yes." So she said I could come back next time I was out that way. On 5/30, I went back. I was told, "You'll have to come back when Amanda is here." I said, "No, she said to come at anytime, and I've made a special trip..." At this point, I was RUDELY interrupted by the girl on the intercom who said, "No, You WILL have to come back." I said, "Let me speak to the manager." The manager was not any better, but did agree to give me my drink, all the while acting as if she was doing me a favor. This is the same store who has OVERCHARGED me twice on a drink (finally I called them on it the second time and they fixed it.) Not only was this rude, it was just bad customer service. I got lectured by them when they are the ones who messed up. I tried to call the 1800OKSONIC, but it's not working and their website is also down. How convenient.

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