Somerset Cleaners

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Category: Services

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United States

Somerset Cleaners Reviews

pframp January 19, 2009

Awful Service

I took my wife’s shirt and pant to get dry-cleaned at Somerset Cleaners on January 12, 2009. On January 15, 2009 I went to go pick up the clothes. The shirt had a lot of fuzz on it, wrinkles, and stains. I complained about it and the cashier at the time used a lint remover to clean the shirt. When I asked him why a dry cleaned shirt would have to be cleaned with a lint remover, he did not answer. I complained some more and he agreed to redo the garment (i.e. dry clean it again). When I went home, my wife noticed that the pants had dirt and more lint on it. In addition, the pant’s crease was messed up. On January 19, 2009 I went to pick up the shirt and show them the pants that were not cleaned appropriately as well. When the shirt came up, I noticed more lint and hairs on it. I again asked why this was not cleaned. The same cashier who was there last time I went came out. I then showed him the pants and they started using a lint remover again to which I complained. Again I asked why I paid to get the clothes dry-cleaned when they clearly were not cleaned. At this point, the man took my clothes out of the hanger and bag and flung them at me. I then demanded my money back and he threatened me and said that he would throw my clothes out on the street and run his car over them. He then told me to get out of his store. When I asked for my money back, he physically pushed me out of his store and tried to grab my clothes away from me. He also stated that he would charge my credit card for three times the amount just to teach me a lesson.

These folks do an awful job and need anger management lessons on top of it. Stay away.

October 20, 2006

They treat customers horribly and lose expensive items

Somerset Cleaners lost an expensive article of clothing of mine, but refused to look for it or resolve the situation in any way. In fact, they attempted to flip the situation, as if I had done something wrong. I returned to the drycleaner only 15 minutes after picking up my things (that I had dropped off that morning) to alert them to the loss and request that they try to recover it. Upon my return, the manager told me she had looked for it and couldn’t find it anywhere. She was very rude, dismissive, and clearly surprised that I returned so quickly to claim my property. It’s impossible that she could have looked for anything, since I had called from my car to alert them that I was coming to get the rest of my drycleaning. This particular drycleaner does everything on-site, so it was odd to me that anything could just disappear. Plus, the back-room facility is pretty large, so it would take some time to look for any lost item. Instead of helping me, the manager called the police. I had already called the owner three times, but to no avail. He never answered his cell phone when I called from my cell phone. The drycleaning manager called the owner on his cell phone AFTER calling the police. The owner apparently answered. The police showed up before the owner and agreed that the entire situation was strange and wondered why the manager wouldn’t look for my things and why she called them before calling the owner, especially since neither my posture nor my tone were threatening in any way. Sadly, even the owner didn’t bother to try and understand the situation or help me. He was also very rude. The police officers asked him to calm down and encouraged me to file a civil complaint. Two teenage girls work at Somerset Cleaners and their attitudes were just as cavalier as the manager’s as they witnessed my confusion. They promptly left the scene before the police arrived. I don’t like to have these thoughts, but I wonder if someone who works there needed a little something extra for an outfit of their own. They were hiding something and they were exceptionally disrespectful...all of them.