i had an unauthorized charge on my daughters cell phone in the month of june. i called the company on this matter and they said that they would sned me a refund for his charge and i have yet to see this refund but i kept the email from them. i also told them that if them text her agin i would turn them in . i dont know how to protect our account from these third party companys my cell phone carriers says that i am unable to block them because my daughter is on unlimited text messaging.