I placed an order through their website two days ago. Did not receive a confirmation email but it was stated in my order history. Today I checked my order history and there was nothing on it. After spending what seemed like two hours on the phone with three of their outsourced customer service agents, they were not able to find my order. First lady told me two accounts were created under one email and that there was an order. She said she will email an order confirmation to me and it should get there in 5-10 minutes. I received nothing. Second lady gave me 20 free credits and said there was nothing else she could do. The third agent is a man and he sent my issue to the technical team who will get back to me within 24 hours.

The first lady that found my order told me that even though I paid for 2 day shipping, the order takes 2-3 days to process and that it won't get there for 5-7 days. Apparently I was under the impression that it takes less than 24 hours to process the order. Silly me.

In conclusion, I placed the order, paid the money (bank statement says so), did not receive confirmation, spent 2 hours on the phone, and now I have to go to the bank and dispute this transaction. I wasted money and I wasted time, and it looks like I might not make my deadline.

Please do not waste your time with Snapfish!! I ordered a photo book online and when my order arrived, the book included pictures of people I didn't know - it also gave me their address and names --> scary thought. No telling who now has pictures of me and my family with my home address.

I asked them to resend me my order and again I received another family's pictures mixed in with mine.

I am done with snapfish and have requested a full refund!!

After I did my order Dec 12 2009 I saw some complaints online while searching for a customer service number on Dec 17 2009. I figured they were sour grapes. They've gotta have a lot of customers, sometimes companies screw up so you're bound to hear complaints. Well, I'm in the middle of a big crisis with Snapfish.

I ordered four calendars, four mugs and a mouse pad, Dec 12 2009. It said on the site that if I ordered it that day I could get it before Christmas and they had supposedly shipped my calendars out Dec 14 and estimated delivery date was Dec 16. Well, didn't get them on that day. I went on the site to check my order on the 17th and there was no estimated ship date. Dec 17th I called FEDEX and was told that "Information sent to shipper"...or something like that, only meant the label had been printed. That same dayI called the Snapfish call center, the guy I talked to was an idiot, never mind the accent and language barrier. I've dealt with India call centers before and this guy was so hard to understand. I will take in delight calling the Tracphone customer service center from now on. I work in a call center where people call and yell at us all almost all day and I understand how it can be.

I'm very understanding with customer service lines, but this guy was just a moron. He took all my info and then said "How is your Holiday Celebration going?" I said to him "It would be better if my gifts had arrived". Way to open yourself up dude, you just don't do that. I would have said "How can I help you?" You are there to give me information, not to be my friend! Anyway...he said "Allow one more day". Which is fine.

I'm expecting my mugs and mouse pad to arrive Monday. *fingers crossed* Whatever, I expected them to come later because of the time frames on the site. However, the calendar order which supposedly was shipped on Dec 14 still hasn't arrived. Upon further investigation my original calendar order is supposedly in a FEDEX facility the area so it should be arriving soon. Hopefully before Christmas! They have started a second calendar order for me, for free. So I guess I'll be getting free duplicate calendars!

If I don't get this order before Christmas I'm going to have to ship Christmas Presents because I intend to deliver them in person to my family three hours away. We're heading there on Wednesday Dec 23. I would hate to have to spend extra money to get these calendars to my family. Normally a present can wait but a calendar!!!

I will never use Snapfish ever again.

snapfish had sent me the photos that I ordered last week. Then two days ago they sent me more photos that I did not order or want. I would be happy to send them back to the company for a refund

Don't get me wrong. I used to love snapfish.com. I'd order prints for amazingly affordable prices, pay swiftly with a credit card, and have my high quality prints in a matter of days. I loved them.

Last Thursday, I ordered about 40 prints from Snapfish.com after receiving a coupon in my email (free shipping! yay!). The coupon wasn't being accepted, so I tried calling customer service. Their computers were down (go figure) and I was told to call back in 30-45 minutes. Before I could get a question in, I was hung up on. Twice.

I finally got a hold of someone about an hour later, and they took care of my order manually and honored the coupon which was expiring the same day. I received an email on May 30th saying they had been shipped. Fabulous.

It's now Friday afternoon. The mail has come. No pictures. This means I now have to wait another 3 days. (I had them shipped to my work.) I've been waiting for them for a week.

I knew I was going to run into a problem when someone with a thick Indian accent I could barely understand took my phone call this afternoon.

The guy proceeded to argue with me about the shipping dates. I told them that if they shipped on May 30th, and it takes 3-5 business days, I should have them by now. He then tells me that processing takes 1-3 days, and shipping takes 3-5 business days, not including Saturday and Sunday. Okay, GREAT. I repeat to him that Monday, Tuesday, Wednesday, Thursday and Friday are all business days. I also let him know that the United States Postal Service carries mail on Saturdays, so regardless of Snapfish.com is closed on Saturday, the mail isn't. He then continues to argue with me, and that I should actually allow 7-9 business days for the delivery. I hung up. I wasn't getting anywhere with the guy.

I then called back, and again got someone with a thick Indian accent. I got nowhere with them.

I called back a 3rd time and requested to speak to a supervisor. The (again, Indian accent) girl asked me for my email address, and how to spell it. I gave her my information, and simply requested to speak to a supervisor. After about 2 minutes (which I knew she was using to read notes the representatives probably left on my account), I asked again to speak to a supervisor. She then informed me that I should receive my delivery today.

I informed her that mail had already come for today, and that I did not receive my order, and that was why I wished to speak to a supervisor because I wasn't getting anywhere with the regular customer service reps. You know what she did? She told me to wait until the end of the day. I again asked for a supervisor. She told me they were in a meeting and could not be bothered, and again told me to wait until the end of the day.

Um, THE MAIL ALREADY CAME.

She then repeated to wait until the end of the day and to call back if I hadn't received anything.

I. then. spoke. like. this. to. get. it. into. her. head. that. the. mail. already. came.

And for a third time I asked to speak to a supervisor (all the while trying to maintain my cool), and she then placed me on hold for 5 minutes.

I hung up.

And that marks the termination of my relationship with snapfish.com