In March I ordered prints from our last trip to Japan. I ordered a bunch (200-some) 4x6 photos, 1 or 2 5x7's, and 3 8x10's. The 4x6's and the 5x7's arrived in a few days but the 8x10's were missing.

In 2005, I ordered calendars from Snapfish which featured photos from my wedding. They sent me calendars with someone else's kids on them. Just to give you some background. But I have been their loyal customer for over 3 years.

I emailed Snapfish and asked if the photos had been shipped or even printed. Instead of answering my question they told me to wait. So, three separate times I asked if they had been printed or shipped. Three times I was ignored and told to wait. Wait? Why? So I can figure out Snapfish never did print them? Yes!

So now 23 or so days have gone by and I contacted them again. I was expecting an email that said they were sorry and that the photos had been printed and were on their way. Instead I got an automated email that I have been given a credit for 3 8x10's. So, it looks like they were never printed, but instead of telling me this, and providing some form of customer service, they just sent me an automated email. This is the crappiest customer service I have ever witnessed, and my first job was at McDonald's.

I wrote back and asked for a refund instead of a prints credit. I'm not stupid; I'm not placing another order so they can screw me one more time and I can spend another three weeks waiting for prints that will never arrive. Instead of reading my email, the customer service rep told me that the issue had been handled and that I have received a credit.

It remains to be seen if I will ever see my photos or my money. But I will not be buying prints from them again.

I received in the mail with my last order a coupon that I could redeem my coupon for 25 4x6 photos for free. The order will not accept this coupon.

This is under investigation at this time. However I feel I should let people know of the scam that is going on with the Snapfish Co. I think they let you believe they are a legitimate photo co. Anyway. I checked my bank card statement and observed that I had charges that I did not make. Many within the last month from Snapfish. I have not dealt with this company at all. Called the bank and reported the situation and they canceled the card. They will investigate. I believe my info. was sold to Snapfish by another party. Also be aware of a company that is associated with them called AP9 Gallerina. I lost a lot of money, I hope I get it back. I suggest you pay everything with a money order. I will from now on.

I too WISH I had read the complaints on this website before patronizing Snapfish. I ordered a photo ornament on December 11, after confirming on the Snapfish website that I would receive it in time for Christmas. I was pleased to get an email on December 17 stating that it had shipped. When I hadn't received it by Christmas Eve, I emailed customer support and received an email that seemed to ignore then fact that Christmas is a "time is of the essence" kind of date, blamed the delay on the post office and stated that it left their hands on the 17th. Sort of like - "we know it's frustrating, but it's the post office's fault, not ours -- let us know how it turns out."

Well I was suspicious because the US Post Office usually has its stuff together. And why didn't snapfish give me a USPS Track and Confirm code? So when I got the package ON DECEMBER 28TH, I saw that there was a USPS Track and Confirm code right on the front of the envelope. So I want to the post office website and entered it. Now, the USPS website won't tell you when the package with electronic postage was shipped -- Snapfish said Dec 17 -- but it WILL tell you when the shipping label was printed -- DECEMBER 20TH. So... unless the US Post Office is conspiring to ruin Snapfish's reputation, it appears that Snapfish has lied to me.

I have emailed the customer service rep to give this company a chance to explain itself, but based on the other complaints on this website, I doubt they'll be able to. I understand that quality can sometimes be and issue and that from time to time a mistake can be made -- but this goes to the ETHICS of a company. You either have them or you don't. I still leave room for the fact that this could be an isolated instance, but based on the other comments here, I don't think I'll ever use Snapfish again.

Let me start by saying that I wish I would have seen the complaints on this website prior to ordering from Snapfish. The story is the same: We ordered a hefty purchase from HP's Snapfish, an online-based photo printing store - our wedding photos for family. We ordered on December 10th, admittedly late, but we were reassured by the timelines and other verbage on their website. Order now and receive by Christmas! 1-2 day processing!

Our expected ship date for our main order was Dec. 13th. We did receive a smaller version of our photo book in a separate order, and were very pleased with the result. So of course, we checked online to see when the larger versions would be arriving - by Dec. 15th, the status still said processing, with an expected ship date of Dec. 13th.

Of course, we emailed the support (after not being able to find answers online, or a telephone number to call) and they did not get back to us. In 48 hours (which is their stated maximum), they did get back, apologizing for the "holiday delay" but stated that our books HAD been shipped. No, they hadn't.

After not hearing back to our response, we searched online for a phone number - boy oh boy did they hide it. For anyone who needs it, go to www.snapfish.com/contact --- a page that is NEVER linked to from the main Snapfish or any page. The person on the phone said they had no way to contact the processing center to find the status of our purchase. No phone number. Just email. We would have to wait 48 hours to hear back.

Well, it is now the 20th, 10 business days later, and after hearing that my friend is getting her Shutterfly order tomorrow (after ordering it only a few days ago), I decided to call. I was on the phone for 20 minutes, but miraculously, they found a database that they could search to see the status of our order!!! (note sarcasm, please) Still in binding. Won't be mailed until tomorrow. You do the math - mailed tomorrow, that means it won't arrive before Christmas!! Now, we won't be in town, so I wanted them to change the shipping address -- they can't do it! But, they were happy to offer a meager discount, or if they come in and we don't like them, we can send them back for a full refund. Uh, no. The full refund if we don't like the product is an option no matter when they arrive. That is not sufficient support.

The customer service person then was terribly rude when I started questioning their policies, so I promptly hung up.

In sum - do NOT use Snapfish. They are unprofessional, clearly cannot handle demand, do not update their information, falsely advertise deadlines they know they can't make, and do not offer any help when questions are asked. Terrible company - we will NEVER use it again.