It's now a moth after I ordered a photo mug for my mother for Christmas and she has still not received it, They have sent out the order twice and twice it has been "lost" in the mail all I ordered is a collage mug with pictures of my daughter on it, this is just so frustrating.

A lady at work is retiring and so we wanted to make a photobook. We put a rush on it so that we could receive the photobook the next day. Unfortunately what they don't tell you is that the photobooks still take 5 to 7 days to come. Even if you put in a rush to have the item overnighted. When you go the website you have to look around for a contact number which is not listed instead there is an email address. You have to search for a contact page. I finally get the number and when I get to the customer service person the one on the line gives me attitude, informs me that even though it said's overnight its still takes days to received it. Tells me it will be here by the 8th of December i place the item for requested on November 31.

Fine... it will be here by the 8th.. she said's check the site to see when your item is being ship out... check the site everyday 5 days and nothing... call the customer service person and I ask to talk to a supervisor and now the person is saying that they do not know if I will even get it by the 8 now most likely by the 10th.

The retirement party is on the 8th. The man then informs me that he will try and email me but he doesn't know when it will come in... why am I making such a big deal.

Snapfish is a terrible company with people who are completely not helpful... we still don't have the photobook, an email letting us know the status!

I am never using snapfish again!

I ordered a free photo book that was a promotion from the Oprah Winfrey Show. They sent me 4x6 photos instead of the book. Now they are refusing to honor their free promotion. They are also refusing to refund my money that was paid towards the photo book. I will never do business with Snapfish.

Instant Win Game: Go to snapfish.com/shrekprints. Not anywhere to put in code for free picutres. Can't even find website anymore. SCAM

Alicia Rafferty, the wedding was beautiful. I feel like I was there. Unfortunately, Snapfish royally screwed up my order. I was sent 232 photos of the best day of someone else's life along with my own photos, many of which were missing. I am completely ticked at the response I received when I called Snapfish's 1-800 customer support number, especially after spending over $80 and it was my first order with the company. First of all, someone who barely spoke English and was probably in some call center in a foreign country somewhere answered. He was rude and condescending when I tried to explain the problem with my order. After being put on hold for several minutes, he finally agreed to issue credit for the missing pictures. I insisted on free shipping since it was not my fault that the order was wrong, but had to ask for it myself.

When MY problem was finally resolved, I asked what we could do about the 232 precious pictures I had received in error which belong to someone else. His response was "nothing, no need to return them". I said "what about the woman who ordered those? I have her name and barcode number. Will you be contacting her?" He rudely said "I don't need to know her name. If she doesn't receive her pictures, then she can call us". Obviously, she is not going to get her pictures. I placed a reorder of my missing prints with the credit I was issued, but I can assure you, it will be my last order with Snapfish.

In closing, sorry Alicia... I am truly concerned about your pictures, but Snapfish customer services apparently couldn't give a crap. I will hold on to them for a while. Chances are you may want to write a complaint too and will stumble across this posting... if so, respond. I would be happy to send them back to you. As for Snapfish, we are done.