Much to my surprise, I received a trial-sized bottle of SP Lift, by Skin Perfection in the mail. It came in a mailing pouch, with no mention of who oredered it, or how much it cost. I knew that I had not ordered it. I searched the company's name online, and found several accusations of fraud. I called the toll free number, and was immediately asked for my credit card number! I said, 'absolutely not'. I did give my name and address, since they obviously have that anyway. I didn't hear any comuter keys as I was giving the information, so I doubt that the person on the other end was actually taking down any information. I told him that I am suspecting fraud, and he said that he would see that no further shipments would be sent to me.

I immediately went to my bank statement, and saw a debit for $4.95. The name on the debit was the same as what the shipping label. Apparently, someone had used my debit card for the serum. I was puzzled as to why someone would use my card to have something sent to me, but after reading about how credit card fraud works, I realized that they were 'testing the waters'...wanting to see if the transaction went through. While going through my statement, I also saw a charge from FFAO, West Jordan, UT. This was for only $3.99, and was posted the day after the face serum.

I called my bank to cancel my debit card, but later that evening, a debit cleared for $99 from FFAO in West Jordan, UT. I know that I didn't purchase anything from any business by the name of FFAO, and couldn't find anything similar online. My debit card is in my posession, but is used on paypal, and a couple of other reputable sites. It appears that somehow, someone was able to get my debit card number from one of the web sites, and began using it. The card never leaves my house.

I can't prove that Skin Perfection is resposible for the fraudulent charges, but after reading about other complaints by consumers, and seeing that the other charges were also from Utah, I am very suspicious.

I recommend that everyone check their bank statements very carefully. It's easy to pass over a charge for $4 or $5, but it could mean that someone has your credit card number!

Has anyone had any luck getting this co to refund their money? I tried that email that Michelle from Customer Service put up in some postings and the message just bounced back. Guess I'll keep searching for another way to get ahold of them. <sigh>