As XM & Sirius subscribers know these companies have merged. They changed the channel line up a few months ago to merge some Sirius channels to XM and vice versa. At that time I had three XM radios and one Sirius radio subscription. The Sirius radio is in my wife's Expedition. It came factory installed. We paid a full year subscription of Sirius at the time of purchase. *This was prior to the merger of the two companies.
When the subscription was about to run out they sent me a bill to continue service for the next year for apprx. $130. The merger was complete and the channel line up change had also been done. I figured I didn't owe the full $130 because I already had three other radios currently under subscription, this should be classified and discounted as an additional radio.
I phoned Sirius and told the CSR my reasoning. She put me thru to her supervisor. I explained again. The guy said, 'You are right. We get these calls all of the time. We have not yet merged our billing systems yet so there is nothing we can do." I asked him what it costs to add an additional radio to an account for a one year subscription. He said $88. I immediately logged on to my Internet Banking and sent Sirius a check for $88. I told the guy the check was on the way and I do not expect to get my service interrupted.
A month later the service was shut off. A couple weeks later Sirius called my cell phone to offer me this great deal to come back. Turns out it was around $80 for a year. I told the guy I dont want the service and to send me my $88 refund back. He said couldnt do that.
Today, apprx 2 months after solicitation I get a letter from a Collection Agency for $35. with Sirius radio as the creditor.
WTF!! They recieved and still have $88 of my money and I havent had service in months. I will probably be filing a lawsuit against them Tuesday morning if this does not go my way tomorrow.
Anyone else having issues with them. Class Action sounds real good.

In late 2007 I purchased a Sirius Satellite Radio after listening to one a friend of mine had. I decided to purchase one and service. I was told at the time if I paid for a 'lifetime membership', that I would be entitled to XM Radio at no extra cost, once Sirius took over XM Radio. Because of the offer, I made a life time purchase.

I contacted Sirius Radio Customer Service to have XM added to my channels. I had a CSR tell me that I was 'misinformed' and if I wanted XM added to my channels it would be another $100.00 for a lifetime of XM channels. I had a hard time getting the CSR to let me speak to a manager. After getting nasty with him, I got a floor manager to speak with.

I talked with Alpha Palandangan. He told me the same thing, that I was 'misinformed'. After a 'discussion' about it, Alpha tried to tell me that some of the CSR's are sometimes new and don't know everything they should. I told him that was BS, if a person didn't know what they were doing then they shouldn't be on the phones. Alpha agreed and apologized.

After not getting any help, I asked for the address and phone number for the main office of Sirius Satellite Radio. He wouldn't give me anything but a PO Box address and told me I had to call back on the 800 number. I asked for the CEO's name of Sirius and he wouldn't give me that either.

I should mention the friend of mine that had Sirius was also told if he payed for a lifetime membership that he would also get free XM channels when Sirius took XM over.

The long and sort of it is, we were lied to in order to get us to pay for a lifetime member ship. STAY AWAY FROM SIRIUS RADIO!!!

I have been a Sirius subscriber since everyone thought it would be a failure. I clearly remember hearing DJs touting "We have hit the 600, 000 subscriber mark" to give you an idea of how long I have maintained their service. I loved it and everything was fine about the service.

I was laid off from my job in August 2008, and because of this, I wanted to switch to monthly billing as opposed to annual subscriptions. There were a couple of reasons such as the merger, my radio is old, and I have no income to pay for an entire year of Sirius. Truth be told, I'm basically broke because of losing my job. I called Sirius to change my billing (i was due for renewal in early September) and requested the changes. After being treated like some kind of loser for "downgrading" my subscription, I thought everything would be fine.

2 days later, I check my bank account online, and there it is: $163.36 charge from Sirius. I immediately called and told them they had made a mistake. I requested a refund of the annual charges. I was told it would take place immediately.

2 days later, still no refund from Sirius, so I call them back, now demanding bank overdraft fees they had caused, as well as $8.00/day charge that my bank charges me on overdrawn accounts. I was told at this point that there was a problem with the credit card I had given them (my bank debit card) and they couldn't process my refund (this makes no sense because they had just CHARGED this card). I did give them a different card to process the refund to. I was then told that it would take 7-10 days to process. I told them this is unacceptable, considering they had overdrafted my account, I was being charged daily for this, and 7-10 more days is 56-80 more dollars! I asked to be put through to a supervisor, who I had asked to RUSH this refund due to the situation. After waiting on hold for at least 30 minutes, as soon as this supervisor came back on the line I was disconnected. I immediately called back and asked to be reconnected with that supervisor. I was told that they could not do that but to be assured the refund was processed.

7 days later, I still have no refund. I call them back, fuming this time. I am given 1 month free surbscription. I am transferred all over the place, I am told by 3 different people a fax number to fax my bank statements showing the overdraft fees as well as the original charge and refund. Since there was not many other charges except overdraft fees, continuous overdraft fees, and the sirius charge, I blacked out what was left and faxed it to them. By now the fees from my bank are totalling $124.00. Later that day I recieved my refund for the programming.

7 days after getting my refund, I call to inquire of the status of my fax and when I would be recieveing the money owed to me because of Sirius' billing error. I am now told that they will not pay these charges due to "terms and conditions" which they probably didn't even have when I signed up. I spent most of Monday this week on the phone with sirius, waiting on hold (one time longer than 1 hour for a supervisor), and many times on holder for shorter times before hanging up. It definitley seems that they have BLACKLISTED me in their customer service department and will not attend to me any longer.

I have sent a demand letter for restitution for the bank fees, the cost of sending 2 certified signature required letters, and I have given them until Halloween to do this. I sent it to the billing dept. as well as James E. Meyer, President of Operations. I am going to file a complaint at my local courthouse, but not before filing actions in small claims court, this time for the bank fees, certified mail costs, cell phone minutes on hold, mileage/gas for going to my courthouse, court costs, and whatever else comes up by then. I will let everyone know how it turns out, but i think we all know what will happen.

I have 3 subscriptions to Sirius all charged monthly to my credit card. On July 4th weekend I get a cancellation/past due e-mail notice. How can this be if it is automatically charged to a still valid card? Well it turns out they made changes at their end- I learned this after waiting on hold for close to 20 minutes. This changes caused the problem and I have to suffer and put in effort as the "valued customer".

No offer of anything like 1 month free on 1 of the 3 subscriptions, zip nada. Is this what i wanted to do on the July 4th weekend or any other day in my life?

No it is not- between this and the poor reception on 2 of the 3 cars I sometimes wonder if this is worth it.

In April or May 2007 I became disgusted with SIRIUS because of the way they had decreased the programs I mostly listened for. I phoned their number and spoke to a rep, stating that I wanted to cancel my subscription right then, instead of waiting for it to expire in June 2007. The rep stated she would change the billing to not automatically charge me again, when the term expired. After that I received some letters and phone calls begging me to come back, but i threw all the mail away. In January 2008 I get a letter from their enforcement dog, NCO Financial, that I must pay thirty-some dollars. SIRIUS's NO-HELP desk tells me that my account was automatically renewed and I owe money for the additional months. An email from SIRIUS says the really sympathize with me BUT they cannot help me now, so sorry. In other words, it's like being charged for pizzas I did not order. That's what NO-service is like in America: they're equipped with computers, but they cannot get simple things right. SIRIUS, I hope you go under. Reader beware.