I have a 2005 Mercedes Benz that I purchased on 6/1/2006 and it came with one year of free Sirius radio everything. On 6/1 2007 I became a paying customer for this service. On May 28, 2009 I decided to go to mostly music on my radio which I did with a CS person over the phone and paid 1 year for my service which ran 6/1/2009 through 5/31/2010. In November of 2009 I looked at my account online and it was screwed up with my service dates so I called to get it straightened out. After talking to 3 CS people I finally asked for a supervisor. He apologized and told me he would fix the problem. In doing that he gave me a credit because I was so angry at the poor quality of their CS people. In April 2010 I started receiving emails and phone calls telling me my free service was ending on 5/15/2010. After numerous calls and about 3 frustrating hours over several weeks talking to their poor English speaking and understanding CS people and their supervisors my radio was cut off. I called the day the radio was cut off and again talked to 3 different CS people and 2 supervisors who tried to reactivate my radio to no success. The last supervisor still did not get it that I was a paying customer with a service paid through the end of May of 2010 with a Credit of $58.69 on my account that I could see online. About an hour after I told the last person I spoke with and had been on the phone with for 2 hours, my radio was activated again. I told the last person I spoke with that since she could not get the service activated then they had lost me forever and I would make sure as many people as possible knew what a nightmare they are to deal with. I even asked one young lady on the phone if she talked to a lot of angry customers and she said yes, every day. I called their corporate HQ in New York and a very rude operator answered the phone and told me repeatedly that I needed to call CS and refused to put me through to anyone in their corporate HQ. Obviously they know they have a problem and do everything to avoid dealing with it.

I now have a radio back but who knows when they will cut it off again. I am left with a credit on my account of $58.69 but do not trust them to give them a credit card number and work out the numbers so I am not going to renew with Sirius after spending 7 months trying to get my service dates and their screw up fixed.

I have spent several hours on the phone since June 13, 2009 talking to customer service reps, supervisors, billing reps, supervisors trying to get to the bottom of and recieve a refund for illicit removal of funds from my checking acct. and subsequent insufficient funds charges. My bank will reverse the charges when sirius refunds my money. Thus far in the past several weeks I have spent more than five hours on the phone and spoken to more than a dozen Sirius Sattelite radio people who have all assured me that the money would be refunded but the money has not been returned to my acct. The trouble they have caused me and the subsequent domino effect is of no concern to them. They have not offered anything in the way of compensation at all. They only keep saying they are sorry and that it is fixed, except there is no money appearing in my acct. so obviously it is not fixed.

Sirius has been the worst company I have ever dealt with for customer service calls. They make your cable company seem like a walk in the park. I would rather call the Dell Computers Tech Support line in India than deal with these people.

Their call center is staffed with people that dont know how to do anything, they have to ask, everytime they have to ask, its 15 minutes hold every time they have to do this. So this is my second day on the phone with them. I decided to just wait it out as a project and see how long this really takes. 4 hours yesterday and 1hr. 27min. today. This is how long it takes to have your service switched to your new truck.
It wouldnt be so bad if they didnt constantly over the last 5 years of my service (pre-paid lifetime) make mistakes on my account that resulted in it being turned off and requiring me to call and have them fix. You would think that if you had enough faith in the company to purchase a lifetime subscription with them, you would be treated as a priority. The opposite is true for Sirius, since you already paid and your money cant be refunded, you are put on the back burner so they can handle the problems of the people whos money they still stand to loose.

Double thumbs down for Sirius Sat. Radio!!

I have been a subscriber to Sirius Radio for over 6 years. I have paid an annual fee every year and received satisfactory service, until now. As a truck driver, I listen to the radio for over 14 hours a day to a variety of channels and formats while driving. I even listen while I'm waiting in my truck for a load, during unloading and loading, and during free time. On occasion, I like to listen via my computer while away from my truck-home (I'm on the road an average of 315 days a year). Until today that was not a problem. Now I'm required to pay extra for the occasional on-line listening and I have the "Everything Package". When do we stop getting ripped off?

Start reading through the Sirius complaints, and you'll see they have a nice little scam going on.

My story is the same as others here. I canceled my account with Sirius (because I got a new car with an XM radio in it). I also canceled well in advance of my renew date, and got a collection notice for $34.25 seven months after I canceled. I got a ridiculous story, as apparently have many others, about agreeing to a paper invoice even though I didn't have the car with the Sirius radio in it any more. Now why would I do that? I asked what the $34.25 was for and they told me "service." Service? I always paid Sirius in yearly installments, and it cost a lot more than $34.25. I canceled in December and my renew date was March, so it couldn't have been a month I used after my renew date. No one could tell me anything that made sense. I talked to four different people at Sirius and each one kept telling me "but it says here that you agreed..."

If it said there that I was Queen of England, would that also be true then? Finally I threatened to cancel my XM account and was told - no kidding - that "we don't have anything to do with XM." WHOA! How did THAT inter-office memo get lost?

I also ended up paying the $34.25 in order to not mess up my pristine credit. I even sent a registered letter to Mel Karmazin, the CEO of Sirius. Of course, I've heard nothing back, other than - not kidding again - a phone call from a Sirius rep "noticing that I'd canceled my account some time ago and would I be interested in a promotion?"

You don't often suspect large corporations like Sirius-XM of perpetrating a scam, but boys and girls, this is nothing but.