in 2005 signed up for service and spoke to a customer svc agent and told them i wanted to pay mo up front and then month to month. service was horrible and rarely got signal called and complained they said it was probably my location gave it another try still no signal canceled svc in 2006 havent had satellite radio since then yet they keep charging the act. the card was not in my name and i finally found out called back they charged over 450dollars and are willing to credit 80 dollars of it george davis the customer svc mgr was rude and did not care this company scams their customers..

We had cancelled our sirius subscription over a year ago. I was surprised todiscover $157.00 debited from our checking account. When I called sirius to demand a refund they told me that I had called in and renewed my subscription a few days prior to me being charged which of course we had not. I was then told that they would only provide a partial refund because the service was activated and the billing cycle is monthly. They were expecting me to pay for a month of service! It took me having to wait for quite some time to speak to a manager and threatening to have the charge reversed by filing a formal complaint through my bank to finally get a refund.

Serious left meI feeling like I had been mugged for $157.00 and leaves me to question how many other customers have "renewed" their service.

After the first year of free internet I though it was a good service and decided to renew for one year. After that one year was over they automatically charged my credit card and tried to renew my service on a credit card that was stolen, then sent me a past due notice and told me I had to pay. So once again...i figure this was just a fluke...and decided to renew my service. This time I payed with a check so they couldn't try to automatically renew my service. Here I am again...receiving a notice telling my I have to pay are they are turning me over to a collection agency for services that I didn't receive. If I wanted to continue service I would have renewed. I don't want to renew nor can i afford to renew and now i have to pay this service. Only am I am paying this service after being yelled at by a manager and hung up on before I could barely speak two words. And of coure I tried calling back...but never could get thru to anyway. This service and company is a joke.

I had a horrible experience with Sirius - it started last Friday when I was on hold to speak with a representative for 30 minutes. I tried calling again today and was put on hold by a representative for 20+ minutes - I was surprised when the phone rang and I got a new rep who had no idea why I was calling. Needless to say I was not happy. I was calling to activate a free radio subcription for my mom that was activated w/o her knowledge by the dealership she bought it from and she lost out on the free 6 month trial. I wanted to actually get the free trial, but was told by sirius that was not an option. I have been a long time Sirius subscriber and they just lost out on a potential customer along w/ leaving a horrible impression on an already active user.

AT THIS MOMENT - I LOATHE SIRIUS'S CALL CENTER AND CUSTOMER SERVICE.

I called Sirius to see about getting our subscription fees reduced due to the fact that they were beyond unreasonable. The CSR talked me into getting a Lifetime subscription, which would lower the annual fee based on the numbers he gave me. We have two radios, one primary and one secondary. He told me that we could do 5 monthly installments to pay for the subscription. The primary radio was to be $84.00 and the secondary was to be $65.00 which would total $149.00 per month for the next five months. I thought I got all the details. He said that included all "taxes and fees". The subscription was non cancellable and non refundable which was fine. He also said it was non transferrable, and went on to explain that if we sold the car to someone the buyer wouldn't be able to take the subscription. Made sense. So, I agreed and gave them my debit card number. The first charge came in about 5 minutes later at $255.00! I immediately called and tried to get a resolution but of course was sent to a different CSR that said there were taxes and fees involved. I told her that the call was recorded by them and that she could go back and listen to what I was told. She said they could do a reverse debit, which would take 7-10 business days and the account would be closed, blah blah blah. I said nevermind, just tell me what my fees will be from here on out. The answer was $149, that the initial payment included all the fees. The next month I get hit with $174.00, and the three subsequent months were $194.00. I knew that there was nothing I could do after the second month so I just let it go. However, I am warning everyone to GET IT IN WRITING if you deal with Sirius. Also, back to the non transferrable thing, if you get a new vehicle (which everyone does eventually) the "non transferrable" thing doesn't apply to the buyer of your car. It applies to YOU! You cannot continue service with your existing radio without having to pay for another lifetime subscription if you trade or sell your car.